2/10 – Forferdelig
Vanessa J.
15. aug. 2023
Terrible service
On our first night high winds caused a series of power cuts across the entire resort. In the morning there was still no power and there were no attempts by the organisers or security staff to contact people staying on the site. People were wandering around in the wind and rain trying to find someone to help, including a family with a diabetic child whose medication was meant to be kept cool but the fridge had obviously stopped working. My phone calls to security staff and my contact for the site went unanswered. I can understand disorganisation caused by weather conditions but the lack of care was unforgivable.
Besides this, our 8 berth caravan had 5 air fresheners in, obviously placed there in a bid to mask the smell of cigarette smoke and damp. Even after we removed these and opened every window the chemical smell triggered headaches for me and my teenage daughter. I think the upholstery may have also been sprayed with some type of chemical spray.
We left after one night. We decided to spend a lot more money on an air B&B and weren't offered any refund for our stay as it was seen as the power cut was dismissed as an 'intermittent fault', although the person who came to check the power supply said the power cuts had happened before and could give me no idea as to when the service would be restored.
Vanessa J.
Bodde her 5 netter i juli 2023