Riader i Nord-Amerika

"Store rom, men rommene i den «historiske fløyen» er slitne og skulle vært renovert for lenge siden. Da jeg gikk inn på badet fikk jeg flashback av engelsk hotellstandards. Veldig lyrt mellom veggene. Er en skam at hotellet på sine nettsider skriver at dette er et luksuriøst hotell. Finnes mange hoteller i Toronto til samme pris med høyere standard "

"Located 50 meters from Times Square. If you are going to experience midtown it is the perfect location. Close by you also find underground stations taking you uptown or downtown very easily."

"Servicen i resepsjonen var veldig bra. Hotellet ligger en kort spasertur fra Penn stasjon med raskt tog til Newark flyplassen. Rommet jeg fikk hadde minimal plass til kuffert og klær. Den såkalte frokosten besto av få og dårlige plastpakkete ingredienser. "

"Godt rom sentralt i New York"

"Sentralt beliggende. Greit vedlikeholdt, men knirkende sender, dårlige dører mht lyd, støy fra gaten, støy fra heis"

"Et fantastisk hotell, uten noe å sette fingeren på. Ingen "nesten tett vask", eller andre ting som kan være nokså vanlig, forekom her. Nydelig utsikt fra etasje tretti, og ned på Times Square. Nydelige frokoster, og tre fantastiske restauranter. Totalt sett må vi kunne forvente det til litt "upper class" pris. Veldig høflige og hyggelige ansatte"

"Bra lokasjon, fint utsikt. Litt eldre standard, men ren. Basseng er kombinert ute og inne. Var litt skuffet. "

"I experienced several unpleasant issues during my stay. The most upsetting occurred when I tried to access the rooftop at 8:58 PM, two minutes before the posted closing time of 9:00 PM, to take a few photos of the city lights. A service staff member immediately shouted: "IT IS CLOSED! GET OUT!" When I politely asked to take a couple of pictures, he repeated the same aggressive words and approached me in a threatening manner. I felt frightened and reported the incident to reception. The receptionist said the rooftop was managed by a third party. As the same staff member entered the lobby, I pointed him out. The receptionist called Guest Service Manager Mr. E.J., who first listened to the staff member, then asked why I was on the rooftop after closing. I explained I was there before 9:00 PM, as stated in the hotel’s own info. He dismissed my explanation and blamed me, saying I had "plenty of time during the day" to take pictures. I found his lack of empathy and professionalism shocking. Other issues included: Shower head detached from the wall (I have pictures) Elevator delays – several 20+ min waits as elevators passed my floor full Smell of smoke in the room upon each entry On a positive note, front desk staff were kind and the simple breakfast was good. However, Mr. J.'s behavior greatly undermined the overall experience. I expected more from a hotel of this standard and hope this feedback helps avoid similar incidents for future guests."

"Fin beliggenhet, rent rom. Savnet kjøleskap. "