Hoteller i Puerto Morelos

«I cannot rave enough about this resort. Everything was amazing. The staff was so attentive and kind. The food was great. The pools were sparkling. Our room was gorgeous. »

«Rooms were clean, staff was friendly and helpful! Luis and Miguel were awesome bartenders! Nancy was an amazing server poolside. She was very attentive! »

«Our stay was truly exceptional and exceeded every expectation. From the moment we arrived, the level of service and attention to detail made it clear that this is a very special place. A heartfelt thank you to the concierge team, Rodrigo and Norma, who were outstanding throughout our stay. They were attentive, thoughtful, and ensured that every detail was perfectly arranged, making our experience completely seamless. One of the most memorable highlights was an extraordinary private dinner ...

«A really great resort. Everything you want and some more. Highly recommended »

«Rooms very clean and staff super nice»

«Beautiful and restorative atmosphere with very attentive hosts. All the creature comforts needed (coffee in the morning, hot shower) while enjoying the jungle. »

«Waited several hours for toilet paper and it never arrived . We asked 5 differnat people and no one could help us. It rained yesterday and our whole Building (4&2) was without power for several hours . Bldg 4 was out of power for about 4-5 hrs in the evening. My daughter 11 was ready for bed and could not due to no power. We sat in the entertainment area where everyone was getting wet because water was leaking through the roof. Most seats or wet and no one had really anywhere to go since they ...

«Overall, we had a great experience at Venus El Cid Resort & Spa! The property is beautiful, the atmosphere is relaxing, and there’s a lot to enjoy once you settle in. That said, our arrival wasn’t as welcoming as we expected. We arrived late, and unfortunately, there was no proper greeting or guidance when we got to the hotel. The staff member who handed us the keys did say “welcome,” but it didn’t feel like the warm, hospitable arrival you usually look forward to at a resort. Another thing to ...

«Our trip started out very good food and drinks were very good. Restaurants had awesome service and food with lots of variety. Pools and the beaches were exceptional. The sargassum wasn’t to bad the crews did there best to clean it up. The last couple days of our trip weren’t that great as our year and a half old daughter got very sick. The staff and the doctor on site were very helpful in the end she had to go to the hospital for treatment. The staff were amazing people who had helped us with ...

«Nos gustó bastante sin embargo le faltó fiesta y más show. Al parecer comienza solamente en springbreak o cuando el hotel está lleno. Los restaurantes son ricos y el servicio de los empleados excelente, sin embargo a la 1am te dejan de dar alcohol y acaba la fiesta. Nos gustó pero por el precio esperábamos más entretenimiento y horario más extenso para el alcohol. »

«We recently stayed at Royalton Riviera Cancun and feel obligated to share our experience so other travelers can make an informed decision. The resort looks beautiful, but the service consistently ruined what should have been a relaxing vacation. On multiple occasions at different bars, we politely ordered drinks and were bluntly told “no” with no explanation or alternative offered. Staff would simply walk away and serve the next person, leaving us waiting just to order something else. It felt ...

«The apartment was very clean upon arrival, checkin was easy, (keys in a lock box). Lots to see and do everything within walking distance. The beach 5 min walk and a large grocery also 5 min away. If you have mobilty issues this place has 34 steps to walk up to get in. There was no housekeeping and no broom to sweep up all the fallen palapa grass from the roof of the apt which seems to fall daily.»

«The pool area is great. Air-conditioning worked great. The employee very helpful and friendly. The grounds inside the fencing beautiful. The view of the ocean and the jungle breath taking. »

«We stayed 4 nights and loved the experience. The hotel is beautifully located directly on the beach, hidden away in the jungle. Staff is polite and not too pushy, serving both great entertainment and drinks. The Rita Taco is only open for lunch, which must be the biggest downside on this hotel as it is the supreme food source. The two themed restaurants (Italian and Asian Fusion) are ok, the Italian the least tasteful. Rooms are good size for our stay, and we loved the proximity to the beach, ...

«Clean, April was excellent, kitchen was good but if I was going to stay for months barbecue by the pool would be nice. Very good location.»

«They truly made my birthday week unforgettable. Every single employee was incredibly helpful and hospitable. From room service to guest services, entertainment, housekeeping, front desk, and all the restaurants—everyone went above and beyond. A special thank you for the birthday cake in my room and the beautiful dinner at Blue Moon Restaurant. It meant so much and made my celebration even more special.»

«We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride ...