This hotel is very well-maintained, clean and everything is in working order. The staff are friendly and gracious, the amenities are great for kids. Lots of food & drink options between the 24hr cafe, a sports bar, food carts, pool side snack bar, buffet, restaurants, ice cream parlor, and bars.
Unfortunately, the food at the buffet was pretty cold at times. Some foods were clearly overcooked or maybe even cooked twice.
Lounge chairs were hard to come by because there's no reinforcement of the no-reservation policy. This caused us a lot of anxiety and likely ruined more than one family's vacation. Guests rarely police their own entitlement in these situations.
We wanted to rent a bali bed, but were met with so many barriers we gave up--staff were more interested in pushing their Prime exclusive membership on us.
On top of that, we were inundated with suspicious emails and WhatsApp messages from companies trying to sell us real estate, services and excursions, in some cases using scare tactics to keep our hotel reservation. I have suspicions about the resort's data privacy rules and who they are selling our info to.
They had a lovely Mexican-themed evening that had a little marketplace, music, food, and shows. Unfortunately, the luchador fight was cancelled.
All this said, an all-inclusive in Mexico is still an amazing experience. It's a great resort for kids, but I'm not sure we'll be back.