Villa Nellcote

The rooms are modern, clean and comfortable, with a very good bed and a high overall standard. We also had dinner at the restaurant, and the food was very good. The pool is a decent size, although we found the water a little warmer than we would have preferred. Unfortunately, our stay was significantly affected by a very large party held at the hotel one evening. When we first raised the issue, we were told it was a company team-building event, while the night manager later said it was related to football. Regardless of the reason, the level of noise was completely unacceptable for a hotel where guests are paying to sleep. The noise came from both the outdoor event and people in the hallways, and the bass was so strong that we could literally feel the bed shaking. It made it almost impossible to relax or get to sleep. The only reason we're giving three stars instead of two is because the female night manager handled the situation exceptionally well. She was polite, understanding and quickly arranged for us to move to another room, which improved the situation considerably. Her professionalism was the highlight of an otherwise disappointing stay. Overall, the hotel has the potential to be excellent, but management should think carefully about balancing large events with the comfort of overnight guests.