Eksteriør

Anmeldelser av Staybridge Suites Rochester University, an IHG Hotel

3 out of 5

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 635 av totalt 1012 anmeldelser." "
Rangering på 8 − Bra. 256 av totalt 1012 anmeldelser." "
Rangering på 6 − Grei. 63 av totalt 1012 anmeldelser." "
Rangering på 4 − Dårlig. 27 av totalt 1012 anmeldelser." "
Rangering på 2 − Forferdelig. 31 av totalt 1012 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

9,0/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Valerie

Likte: Renhold og personale og service
Modern and clean
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Rahul

Forretningsreisende, Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was good about this hotel.
Bodde her 2 netter i mars 2024

8/10 – Bra

Lori og Pawtucket

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean room Fitness center is small but well maintained Easy parking and a 15 min drive to Convention center, blue cross arena, RIT and U ROC Decent breakfast- coffee wasn’t great and there is no ice machine But that would not stop me from staying here again.
Bodde her 2 netter i mars 2024

6/10 – Grei

Alyse

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Sam

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great including the friendly staff, except the breakfast buffet wasnt anything special with limited options
Bodde her 1 natt i februar 2024

6/10 – Grei

Yuli

Bodde her 1 natt i februar 2024
Svar fra Joanne G. den 21. mars 2024
Thank you for your 3 Star review. We would love to know what we can do to make your stay a 5 Star experience. We hope you will stay with us again so we can exceed your expectations.

10/10 – Utmerket

Sonny

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

10/10 – Utmerket

hailey

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Joanne G. den 27. feb. 2024
Thank you Hailey for the 5 Star review. We are delighted to hear that you enjoyed your stay with us! Please be our guest again the next time you are in Rochester

8/10 – Bra

Stephanie

Likte: Overnattingsstedets bygg og tilstand
Ok
Bodde her 2 netter i februar 2024

8/10 – Bra

Jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient to University of Rochester.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Kimberly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean , nice staff, had a great breakfast that saved time and money during our visit. Quiet
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Erica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean and update!
Bodde her 1 natt i februar 2024

8/10 – Bra

diana

Likte: Renhold og overnattingsstedets bygg og tilstand
Location ideal For university of Rochester
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Jake

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff always got what I needed at the in hotel store
Bodde her 5 netter i januar 2024

10/10 – Utmerket

SUSAN

Bodde her 1 natt i januar 2024
Svar fra Joanne G. den 21. mars 2024
Thank you, Susan for your 5 STAR review! We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again when you come back to Rochester NY

10/10 – Utmerket

Nadine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Tina

Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Charles

Bodde her 1 natt i januar 2024

10/10 – Utmerket

Winny

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The breakfast is pretty good for a 3 star hotel. They did what they can do.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Patricia

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We stayed in a 1-bedroom suite with a pull-out sofa. There were 3 of us but only 2 full-sized towels. We didnt notice in time to ask for more so one of us made do with the hand towels.
Bodde her 1 natt i desember 2023

8/10 – Bra

Lourdes

Reiste med familie
Likte: Renhold og personale og service
Bodde her 1 natt i desember 2023
Svar fra Joanne G. den 26. des. 2023
Thank you, Lourdes for your 4 Star review.

10/10 – Utmerket

Joy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay
It was my 40th Birthday i was very comfortable and had a great time with my partner. Great hotel.
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Enoch

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i desember 2023
Svar fra Joanne G. den 26. des. 2023
Thank you for your response. Did you share any of your concerns with the staff or management? We did not have anything documented from you so we may take corrective actions as to any issues you may have experienced.

10/10 – Utmerket

Evan

Reiste med familie
Likte: Renhold
Great!
Bodde her 1 natt i desember 2023

6/10 – Grei

Ljubica

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

6/10 – Grei

Sheila

Reiste med familie
Likte: Renhold og romkomfort
Under construction, No Pool
Little disappointed that the pool was not open, and it wasn't mentioned on the website that the hotel was under construction, and my room was next to the elevator doors, hearing that bell from the elevator was a little annoying. Not to mention I fell out of the computer desk chair because it was broken, and when I mentioned it to the front desk he's reply was "Nothing is wrong with the chair, not was I ok. :( Only there for two days but it was ok.
Bodde her 2 netter i desember 2023
Svar fra Joanne G. den 12. des. 2023
Thank you for sharing your experience with us. All the hotel renovations were completed by the end of August. We are in the process of adding a Bar to the hotel and are waiting for our small wares to be delivered. Our pool has been closed since March 2020. We looked on the Hotels.com website and all information regarding the pool including pictures were removed in 2020. We would love to know what pictures or information you are seeing so we can remove the pictures or info that maybe cause miscommunication. I spoke to both staff members that were present when you informed us of your incident with our business chair to get clarity regarding the condition of the chair prior to your incident. Our business center chairs are brand new (4 weeks old) so we want to research as to why and if there was manufacturer defect.

2/10 – Forferdelig

Jeffrey

Bodde her 2 netter i desember 2023
Svar fra Ben den 9. des. 2023
I am so sorry to hear this! Can you please contact us directly so we can address any issues you may have had with your stay? I can't fix a problem I don't know about. Thank you so much!

10/10 – Utmerket

Jamie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like everything about this day. The staff is super friendly and helpful. The hotel is well maintained and picturesque. It was beautiful to watch the snow falling on the water.
Bodde her 2 netter i november 2023
Svar fra Joanne G. den 12. des. 2023
Thank you for the 5 star review. We are delighted you enjoyed your stay with us. We look forward to having you as our guest in the future.

10/10 – Utmerket

Jo og Powell

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We stay here every home game to watch our son who plays for U of R. Love the renovations! Best location for visiting U of R students by far!!!
Bodde her 2 netter i november 2023
Svar fra Ben den 16. nov. 2023
Thank you so much for the great review!

10/10 – Utmerket

Xiankai og Singapore

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very near univeristy of Rochester, just across a bridge. Probably one if the best
Bodde her 2 netter i oktober 2023
Svar fra Ben den 16. nov. 2023
Wow thank you for the great review!

10/10 – Utmerket

Robert

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
THE BEST
AWESOME MANAGERS RECEPTION PAULINE
Bodde her 1 natt i november 2023
Svar fra Ben den 16. nov. 2023
We will be sure to let her know of your wonderful review!! Thank you so much!

4/10 – Dårlig

Matthew

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Consider just eliminating the gym, in current condition. Also, I received an email the day of checking in that the pool was non- functional and that I could not get a refund. If one could only swim in the Genny. Most of the staff were very cordial, including housekeeping. There were staff over this weekend on food service however that ran on with profanity, with either friends, or whoever repeatedly, talking at a volume that no one could avoid not hearing. Not a shock, just very unprofessional. Good location but not worth the quality of the facilities, or potty mouths. Sorry.
Bodde her 3 netter i oktober 2023
Svar fra Joanne G. den 12. des. 2023
Thank you for sharing your experiences with us. We were installing a bar in right above our fitness center so there should have been an signed indicating the fitness center was temporarily closed. However, since our complimentary guest laundry room is adjacent to the fitness center, guest's needed to access the fitness center entranced to do their a laundry.We have taken corrective action with our staff regarding foul language as this is a not acceptable at all and appreciate that you brought it to our attention. We do hope you will give us another opportunity to exceed your expectations.

10/10 – Utmerket

Sridhar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Ben den 16. nov. 2023
Thank you!

10/10 – Utmerket

barton

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Ben den 16. nov. 2023
Thank you!

10/10 – Utmerket

Ron

Bodde her 2 netter i oktober 2023
Svar fra Ben den 16. nov. 2023
Thank you so much!

10/10 – Utmerket

Tammy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful and clean hotel!
Bodde her 1 natt i oktober 2023
Svar fra Ben den 16. nov. 2023
Thank you so much!

10/10 – Utmerket

Richard

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Ben den 17. okt. 2023
Thank you!!

10/10 – Utmerket

Miriam

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Helpful and welcoming staff, convenient location if you need to be on the UR campus, and good value for money. The room was comfortable and clean.
Svar fra Ben den 17. okt. 2023
Wow thank you for the great review! Can't wait to have you as our guest again.

8/10 – Bra

Joe

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was well maintained and rooms were suites which was great.
Bodde her 1 natt i september 2023
Svar fra Ben den 17. okt. 2023
Thank you so much!

10/10 – Utmerket

Brenda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Ben den 17. sep. 2023
Thank you so much!

10/10 – Utmerket

Patrick

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2023
Svar fra Ben den 8. sep. 2023
Thank you so much!

6/10 – Grei

Noel

Reiste med familie
Likte: Romkomfort
Bodde her 2 netter i august 2023
Svar fra Ben den 8. sep. 2023
Thank you for the feedback. I wish he had known about any issues you faced during your stay, but sadly nothing was brought to our attention. Next time we will work even harder to earn a 10/10!

4/10 – Dårlig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
The hotel was a mess because of construction, breakfast was abysmal, and the service was poor. They had to change my room twice and there was dust flying out of the AC. I’ve stayed here in the past but this was my worst experience ever in any hotel.
Bodde her 3 netter i juli 2023
Svar fra Ben den 8. sep. 2023
Thank you for the feedback. Thankfully, the renovation is complete now (that took way longer than we had all anticipated!) I can see only one room move done with notation that said you wanted to be closer to the elevator. Nothing to do with the AC. We look forward to your current upcoming stay for UR graduation in 2024.

10/10 – Utmerket

Yimeng

Likte: Fasiliteter
good
Bodde her 4 netter i august 2023
Svar fra Ben den 1. sep. 2023
Thank you so much!

10/10 – Utmerket

thomas

Reiste med kjæledyr
Likte: Fasiliteter
Great BBQ
Bodde her 1 natt i august 2023
Svar fra Ben den 30. aug. 2023
Thank you so much for the great review!

10/10 – Utmerket

Alexandre

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beautiful hotel and friendly staff. Even with the ongoing renovations, we had a great stay at this hotel. Perfect location, clean rooms and amazing staff. Will definitely stay again.
Bodde her 1 natt i august 2023
Svar fra Ben den 30. aug. 2023
Wow! Thank you so much! I will make sure to pass along the compliments to all the staff. Can't wait to see you again!

10/10 – Utmerket

Faye

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2023
Svar fra Ben den 23. aug. 2023
Wow! Thank you for the 10/10! We can't wait to have you visit us again.

4/10 – Dårlig

Gale

Bodde her 2 netter i august 2023
Svar fra Ben den 10. sep. 2023
Thank you for the feedback

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The Hotel was amazing, staff especially Gabriel went above and beyond to meet our needs. It was clean and updated. Would definitly choose this location again.
Bodde her 1 natt i august 2023
Svar fra Ben den 20. aug. 2023
Thank you! Gabe is such an incredible asset to our team here. I will make sure to share the great feedback to everyone!

10/10 – Utmerket

Paula

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ben and Danielle checked us in upon our arrival and were very friendly and helpful with suggestions for restaurants and walking trails. Gabriel, the housekeeping supervisor was extremely friendly and went above and beyond what you would normally expect! He also helped out in the dining room at breakfast where we found a very wide variety and delicious buffet of food prepared by Penelope.
Bodde her 2 netter i august 2023
Svar fra Ben den 20. aug. 2023
Wow what a great review! Thank you so much!! I will spread the love to Danielle, Gabe, and Pauline (Penelope ;-) )