Resorter i Cozumel

«Nice hotel with great access to the beach. Nice staff and good location for a beach holiday. Diving centre was good. Hotel is a bit old, but overall good. Can recommend. »

«The hotel is wonderful and thr staff is amazing, I lost my flight due to maintenance issues and reached out the hotel, they promptly move my stay one day so I dont lose anything. The only thing I could add in top of everything that was already amazing is a suggestion to have a ice-cream kiosk where you can eat during the day as you can drink alcohol during the entire day. But that is just a suggestion I will definitely come back here more times Thanks The Westin Cozumel team!»

«We are on vacation now and have had nothing but disappointment since we have been here. The description says there is on sight car rental, but there is not. It says made to order breakfast but you have to purchase a meal ticket then take it to a restaurant at a different location. It says there are two pools, there is not. It says there is a swim up bar, there is not, in fact, there is no bar at all. There is a full size refrigerator but no microwave to heat up your food. We had to ask for ...

«The staff were so welcoming. We enjoyed our stay and would return. Highly recommend this resort.»

«We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.»

«The check in was very smooth and thanks to Jose Antonio we got an amazing room with sea view in a quiet corner of the hotel. Our private concierge Daniela Robles did an amazing job in helping us with dinner reservation and reserving sun beds at the beach in the morning. The hotel has the beach on one side and jungle on the other side, so it was really cool to see some of the animals and birds so close. The japanese restaurant was excellent and the sashimi there was super high quality. In ...