Resorter i Cozumel

«Nice hotel with great access to the beach. Nice staff and good location for a beach holiday. Diving centre was good. Hotel is a bit old, but overall good. Can recommend. »

«I loved staying here! I came to do diving at the dive shop on site and it was perfect. The room was AMAZING and massive! The shower was so perfect and I had an amazing view of the beach. They have an all inclusive option but decided not to do it bc was out all day with diving. The restaurant on site was really good for dinner, and also tried breakfast one of the mornings. The hotel beach is sooo pretty, and you can watch the sunset from there, and you can also snorkel with lots of colorful ...

«We are on vacation now and have had nothing but disappointment since we have been here. The description says there is on sight car rental, but there is not. It says made to order breakfast but you have to purchase a meal ticket then take it to a restaurant at a different location. It says there are two pools, there is not. It says there is a swim up bar, there is not, in fact, there is no bar at all. There is a full size refrigerator but no microwave to heat up your food. We had to ask for ...

«The staff was really nice, they would check up on you and were really friendly. We went mid June and it was a really bad seaweed season, but there were workers working daily cleaning up the seaweed to make the beach accessible. The rooms were clean and pool towels were exchanged nightly. The property itself was a lot smaller than expected, there was one walkway connecting all the buildings to the pool and beach. Food wise there was one buffet serving breakfast and lunch, and for dinner you had ...

«We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.»

«The check in was very smooth and thanks to Jose Antonio we got an amazing room with sea view in a quiet corner of the hotel. Our private concierge Daniela Robles did an amazing job in helping us with dinner reservation and reserving sun beds at the beach in the morning. The hotel has the beach on one side and jungle on the other side, so it was really cool to see some of the animals and birds so close. The japanese restaurant was excellent and the sashimi there was super high quality. In ...