Er det tillatt med kjæledyr på Sandos Caracol Nature Resort & Water Park All Inclusive?

Nei, kjæledyr er ikke tillatt på dette overnattingsstedet.

Hvor mye koster det å parkere på Sandos Caracol Nature Resort & Water Park All Inclusive?

Ubetjent parkering er inkludert på dette overnattingsstedet.

Når kan man sjekke inn på Sandos Caracol Nature Resort & Water Park All Inclusive?

Innsjekkingen er fra kl. 15.00 til kl. 23.30. Sen innsjekking er tilgjengelig i et begrenset tidsrom.

Når må man sjekke ut på Sandos Caracol Nature Resort & Water Park All Inclusive?

Utsjekkingstidspunktet er kl. 12.00. Sen utsjekking er tilgjengelig mot et gebyr (med forbehold om tilgjengelighet).

Tilbyr Sandos Caracol Nature Resort & Water Park All Inclusive transport til flyplassen?

Ja, det tilbys flyplasstransport.

Tilbyr Sandos Caracol Nature Resort & Water Park All Inclusive noen tjenester med alt inkludert?

Ja, alt er inkludert på overnattingsstedet. All mat og drikke er inkludert, og aktiviteter innbefatter snorkling, kajakkpadling, seiling og mer.

Hvor ligger Sandos Caracol Nature Resort & Water Park All Inclusive?

Dette overnattingsstedet, ved siden av en golfbane, befinner seg ved stranden i Corasol og 5 kilometer unna Gran Coyote Golf og Quinta Avenida. Dessuten ligger Quinta Alegría kjøpesenter og Plaza Central 15 kilometer unna.

Sandos Caracol Nature Resort & Water Park All Inclusive: anmeldelser, tilbud og bilder 2026

Q: Har Sandos Caracol Nature Resort & Water Park All Inclusive basseng?

Ja, dette overnattingsstedet har 2 utendørsbassenger og et barnebasseng.

2/10 – Forferdelig

Zhongyu

Reiste med familie, Reiste med en gruppe

1. jan. 2026

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand

This stay involved serious health and safety issues. We traveled with 4 families and all had food poisoning after eating at the hotel. During the stay, part of the ceiling collapsed in my room. I was moved to another room after negotiating with hotel for 8 hours. After the ceiling fell down, I discovered the room had mold issues, and garbage and debris inside the ceiling. I escalated the issues to hotel manager but no any action from them until I checked out. These conditions made the accommodation unsafe and uninhabitable. Extremely disappointing experience. I would not recommend this property.

Bodde her 7 netter i desember 2025

6/10 – Grei

Wengang

Reiste med familie

31. des. 2025

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand

Facilities old and falling apart.

Bodde her 7 netter i desember 2025

4/10 – Dårlig

Jessica

Reiste med familie

30. des. 2025

Likte: Renhold og overnattingsstedets bygg og tilstand

Likte ikke: Fasiliteter

The positive side is the room was a good size for the three of us. There were plenty of towels for showers. The resort was beautiful and the beach was a nice stretch with plenty of beach chairs. The water park was fun. The nature trails are nice and watching the local wildlife was really fun. The negative: The ac quit after the first night and dripped water the whole time so there was a puddle in the room. Things I asked to be fixed were not. The shower the iron… etc. the resort is nice for the most part aside from the sewage smell that is everywhere. They advertise snorkeling in the cenote but snorkeling equipment was not available. They advertise restaurants beyond their buffet but there is no way to make reservations. Period. I was invited to come get a welcome kit with a map and a souvenir but it turned out to be a several hour long sales pitch and a souvenir that you must purchase. The all inclusive aspect is not as appealing as it should have been the restaurants should have been available, the resort advertising should be honest about what you get like stop lying about the fact that you have the ability to get a reservation at a sit down restaurant that isn’t just a buffet. I paid a lot of money to spend a nice holiday there with my family and was disappointed from day 2. The food in the buffet is ok and there is something for everyone but I wasn’t impressed. No chance I’ll recommend this place or return.

Bodde her 7 netter i desember 2025

8/10 – Bra

Tara og Leander

Reiste med familie

29. des. 2025

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand

Beautiful property, great entertainment, cenotes, monkeys, great room configuration for families. Only downside was the food.

Bodde her 5 netter i desember 2025

10/10 – Utmerket

Danielle Marin

Reiste med familie og små barn

29. des. 2025

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand

Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!

Bodde her 5 netter i desember 2025

4/10 – Dårlig

Michelle Rae

Reiste med familie

28. des. 2025

Likte: Overnattingsstedets bygg og tilstand

Couldn’t get any dinner reservations. Buffet was set up poorly so the lines were long and slow moving. Pool games/activities could have been better, more fun and entertaining. Beach and pool are nice. Rooms were good.

Bodde her 5 netter i desember 2025

4/10 – Dårlig

Lisa og Holley

Reiste med familie

28. des. 2025

Likte ikke: Fasiliteter

Our stay was Dec 16-23. Our check in took over 3 1/2 hours! We did not receive a proper introduction in navigating the resort, although we did get deceived (while waiting in line to check in) and roped into a timeshare tour (that we thought was the “proper” introduction)! Then when we declined the timeshare invite- we were treated like outcasts! We did not get a map, or any explanation after that. Activities, schedules, A la Carte booking system, or guest services took the whole trip to figure out. This definitely created a lot of confusion for us in the first 4-5 days.And forget getting anyone on the phone or waiting at the Consierge’s desk line! Now- the food! The International buffet was like a cattle herding free for all! It severely lacked proper temperature control. Both hot and cold food was warm, and the pile-up’s to get food were extremely irritating! The roof leaked when it rained and there was actually black debris coming out of the juice dispensers one day. The next day the pop machine was closed down. We refrained from getting juice & pop from dispensers for the remainder of our stay. My husband and I didn’t eat anything but a bag of Doritos and 2 cans of Pringles for the last 4 days because 4 of the 5 of us ended up with food poisoning.. and since we did not bring a drugstore of GI medications we ended up paying over $200 in the souvenir shop on meds and electrolyte replacement drinks! This kind of ruins an all-inclusive experience!

Bodde her 7 netter i desember 2025

10/10 – Utmerket

Tamara Marie

28. des. 2025

Likte: Renhold og overnattingsstedets bygg og tilstand

Room was very clean. Monkeys right out side our balcony. Very friendly staff. Only bad thing is reservations for different restaurants. Can’t get into many of them. We were there 6 nights only got into 1 . Besides buffet.

Bodde her 5 netter i desember 2025

4/10 – Dårlig

Maria

26. des. 2025

Likte ikke: Fasiliteter

The room was plain, nothing to be excited about. Every morning I had to chase the staff for coffee. The last night there was a power outage that lasted the entire day and night. I had plans to eat at the buffet restaurant that evening but the restaurant did not open due to the power outage. There was a lot of family with children waiting to eat. There were three other restaurants that were open, but not serving people who did not have reservations. The staff and management were not helpful at all. As paying customers, we should not have gone without eating dinner that night. I had to eat Pringles for dinner. This resort is terrible. DO NOT GO!

Bodde her 4 netter i desember 2025

10/10 – Utmerket

Moisés

Reiste med familie

25. des. 2025

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand

Hermoso hotel rodeado de naturaleza, animales libres, además de contar con muchas actividades como son la bicicleta, el nado en cenote, el cayac y con espectáculos cada noche Las albercas muy grandes y su parque acuático suficiente para pasar unas grandiosas vacaciones. Los restaurantes tienen de todo y algunos con reserva. Yo volvería cada que pudiera. Y tomando en cuenta que estás más cerca de los parques temáticos estás en una gran ubicación. Solo la playa su área para estar es pequeña pero muy agradable.

Bodde her 4 netter i desember 2025

6/10 – Grei

Erin

Reiste med familie

24. des. 2025

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand

Everything was wonderful except for check in and check out. We waited over an hr with just one person checking in at the desk. They then said we had to wait in a different line because we had two rooms. We refused, and were able to check in there. One room was not ready so we later had to go back to the front and get the wristband keyed for it. I had billing issues and issues with them having a different name assigned to the room they gave us. At check out, I was told to go to the check out desk. I waited at the computer that said “check out” and the two individuals there kept working on something different and then left the computer without any communication. Two family’s that arrived after us got in the “check in line” and were able to check out before us. I then got in the check it line and the lady wanted the towel passes. We were not told to return our beach towels for the passes and bring them to the front at any point. I refused going back to our room for the towels due to needing to check out, get a ride from our rented van, drive 45 minutes and get through the airport to our flight. Their computer system seems to be very slow and lack efficiency.

Bodde her 5 netter i desember 2025

8/10 – Bra

Taha

23. des. 2025

A lot of fun activities, but the service could be much better.

Bodde her 4 netter i desember 2025

6/10 – Grei

Simon

Reiste med familie

23. des. 2025

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand

The room and the resort surroundings were great, and the staff were friendly. The service was very patchy and inconsistent though, the food was average at best, and the music was deafeningly loud all across the resort, which is such a pity when the sounds of nature there were so gorgeous. We enjoyed ourselves but wouldn’t go again.

Bodde her 10 netter i desember 2025

6/10 – Grei

danielle

Reiste med familie og små barn

21. des. 2025

Likte: Renhold og overnattingsstedets bygg og tilstand

Bodde her 5 netter i november 2025

10/10 – Utmerket

Joanna

Reiste med familie og små barn

19. des. 2025

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand

Ideal place for the kids. Huge water park, pools, beautiful beach. Shows, animals and food

Bodde her 4 netter i november 2025

10/10 – Utmerket

Luis Alberto

17. des. 2025

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand

Great place for traveling with kids,

Bodde her 3 netter i august 2025

10/10 – Utmerket

James David

Reiste med familie og små barn, Reiste med en gruppe

16. des. 2025

Likte: Renhold og fasiliteter

We visited with our two little girls on their first vacation, and the Sandos Caracol crew really went above and beyond to make our stay memorable. We had meal accommodations, and fast responses to all of our concerns that came up. The waterpark was spectacular for our kiddos being 3 and 6. The concierge and managers put on a meet and greet to get feedback from the guests, and were super earnest about making sure we felt at home and were heard. Samantha and Melisa both really stepped up, and you'd be lucky if either ends up being your Guest Experience Agent! We're definitely coming back! There were a few things that some travelers may not like. --- It's an eco resort, and there's animals everywhere, that means limited room service and outdoor meal access to prevent issues. - The menu selection outside of specific hours made it tricky to get simple foods for the kids when they were hungry. An example is the all day Taco bar offers Cereal...but only early morning and after 11pm. Even adding simple snack foods alongside tacos there during the day would've made the whole stay much easier for our little ones. - The resort has great amenities for kids, but isn't sized for them. Even adding a simple step stool into the rooms would have enabled them to wash their own hands, reach the soap, etc without needing to climb on a suitcase. - The Laundry service was really fast and efficient, but the form to sign off on things is outdated and a bit confusing in English.

Bodde her 7 netter i desember 2025

10/10 – Utmerket

Manuel

15. des. 2025

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand

We loved it.

Bodde her 3 netter i desember 2025

6/10 – Grei

Christina

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe

14. des. 2025

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand

Breakfast ran out of coffee and basically gave me a cup of milk. AC on the ceiling randomly started gushing out water/liquid? Bathrooms were flooded and all seemed to need major repairs. Not enough entertainment. Kid area cannot be used for kids under 4 so there isn’t anything to do other than 10am-11am. Also times on the app and website do not match up. Kid area and certain restaurants would be closed sooner than the app showed. Kid pool area ran out of stuff constantly and gave me a hot dog and a beef patty without any buns. Kid pool also had shards of broken plastic cups. Workers are none existent, everything just seems like a huge safety hazard. Very disappointed with my stay. Not enough activities or entertainment.

Bodde her 4 netter i desember 2025

10/10 – Utmerket

Brent Lee

Reiste med familie

13. des. 2025

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand

Everything exceptional

Bodde her 6 netter i november 2025

2/10 – Forferdelig

Nicole

12. des. 2025

Bodde her 7 netter i desember 2025

2/10 – Forferdelig

Thomas

11. des. 2025

I have nothing good to say about this hotel

Bodde her 10 netter i november 2025

10/10 – Utmerket

Rachel

Reiste med familie

10. des. 2025

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand

Great service, good food, lots to do!!

Bodde her 7 netter i november 2025

4/10 – Dårlig

Kaylee

Reiste med partner

10. des. 2025

Likte: Renhold

Likte ikke: Overnattingsstedets bygg og tilstand

My recent stay at the Sandos Caracol Eco Resort was far from the eco-friendly paradise I had envisioned. While the resort offered a beautiful natural setting and a water park, the overall experience was marred by significant drawbacks. The stunning turquoise ocean and white sand was without a doubt, the highlight of my trip. The food on the other hand was a major disappointment. The food was not only poor quality but also excessively greasy. It was clear that the kitchen staff prioritized quantity over quality, leaving s heavy, unpleasant feeling after each dining experience. But the worst part of the whole trip was the staff. The interactions were frequently unpleasant. Rudeness seemed to be the normal, with the employees, which made me and my partner feel uncomfortable the whole stay. The beautiful ocean couldn't compensate for the food and rude staff. would not recommend visiting.

Bodde her 7 netter i november 2025

10/10 – Utmerket

Esequiel

10. des. 2025

Perfect family, friendly resort, especially with a one year-old everything was great about this trip, especially the entertainment group

Bodde her 6 netter i november 2025

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