Hoteller nær Tulum bryggeri

«The resort was much larger than expected. The butlers for our villa (67), Maggie and Julio were wonderful. They were kind and understanding. Although I feel that they should have had another butler during their busiest times. The check in was smooth, Uziel, was great and we enjoyed all his recommendations. Due to the size of the resort, they have carts to take you to places around the place. I would recommend to take that into account when planning for things. You might need to wait an extra 15 ...

«The check in was very smooth and thanks to Jose Antonio we got an amazing room with sea view in a quiet corner of the hotel. Our private concierge Daniela Robles did an amazing job in helping us with dinner reservation and reserving sun beds at the beach in the morning. The hotel has the beach on one side and jungle on the other side, so it was really cool to see some of the animals and birds so close. The japanese restaurant was excellent and the sashimi there was super high quality. In ...

«The rooms definitely need updated. The beer was not very cold,»

«The staff and grand palladium were above and beyond. From the greeters, to the welcome center, to the waiters, the maintenance staff, all were soooo incredible nice. It has been an incredible experience. I loved the property, the ambience was phenomenal. Thank you guys for making this the best vacations we ever had. You guys rocked. We will definitely be back to a palladium resort. Thank you for everything!!!»

«Another great visit to HBR. The staff was once again great. There weren’t as many people in both HBR and the larger neighboring properties, but there still was a nice amount of activities and entertainment, and the people (some usuals, some new folks) were lovely and good fun. The spa staff was once again great on HBR’s Sunday afternoon spa takeover which was fun as usual. The food was good, and the restaurants on the larger property once again offered nice choices. They also had a new wine ...

«This was one of the best all inclusive stays my wife and I have had. The food is better than the other ones out there and the staff if great. Our concierge Alfred and Carlos were great to deal with. Anything we needed they were on top of. The Spa is far above the others as well. We will be back soon and can’t wait to try the other Sirenis in other countries.»

«Loved the hotel. My room had a swim up (given an upgrade because of Expedia ). I wish the food was better. I would say it’s 7/10. Other things I saw was that the rest of the hotel is ok the older side. But it’s ok. The family selection side is great. Loved how they have lots of things for the kids in the pool. Also wanted to mention that not a the gifts on the picture shown my Expedia is right it’s only 3 kids gifts per kids not all of them. They also have a kids club. Did not like the price on ...

«Food is okayish»

«Property is huge and tons to do. Was very disappointed we couldn’t use the beach at all but nothing could be done about the seaweed. Our Concierge Raul was great and took care of all our needs. We did have staff come into our room when we had the do not disturb on the door so that didn’t make us too happy but over all Highly recommend»

«Todo excelente, el lugar increíble, la comida rica, todos son muy atentos»

«Bar , restaurant next door good food . Room ac only in bedroom , living area could be warm in hot season Staff and grounds in good condition, except for the seaweed but this problem was up and down the coast»

«Muy amplio el estacionamiento y a cierta hora lo cierran para mayor seguridad pero el hotel es 24 horas, las instalaciones son muy bonitas y útiles si vas a xel ha»

«Wyjątkowo pięknie położony hotel, prawdziwy raj! Duży wybór śniadań i kajak do dyspozycji. Pokoje bardzo czyste, codziennie sprzątane. Polecam pokoje na parterze ( prywatna plaża i palmy przy tarasie). Przemiła obsługa! Bardzo spokojne i bezpieczne miejsce ( raczej nie dla ludzi z małymi dziećmi i szukajàcych wieczornej rozrywki). Dojazd do hotelu raczej autem»

«Instalaciones antiguas »

«Our stay was amazing! We loved being right on the ocean, it was so relaxing. Guest services reached out to us to check in a couple of times and that made our trip even smoother, knowing they were there if we needed anything.»

«Excellent resort! My new favorite and I travel often»

«Exceptional view, beach access, swimming pool, nearby shops, cafes, restaurants. »

«Bastante bien ! Solo que desde dos meses se pidió habitación con dos camas separadas, nos entregaron una king, os comentaron que están años en lista de espera, estuvimos 5 días y nunca nos cambiaron. En ocasiones en la recámara, restaurantes y otras zonas olores raros tirando a de muy mal gusto»

«Good food, okey drinks, GREAT gym, beautiful area, nice pools and friendly staff. »