Sitteområde i lobbyen
Sjekk tilgjengelighet

Anmeldelser av Malak Regency Hotel

4 out of 5
Malak Regency Hotel
Hrasnicka Cesta bb, Sarajevo, Ilidza

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 68 av totalt 97 anmeldelser." "
Rangering på 8 − Bra. 14 av totalt 97 anmeldelser." "
Rangering på 6 − Grei. 9 av totalt 97 anmeldelser." "
Rangering på 4 − Dårlig. 3 av totalt 97 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 97 anmeldelser." "

9,6/10

Renhold

9,4/10

Personale og service

9,4/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

ADMIR

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2021
Svar fra Reservations Department den 1. sep. 2021
Dear Admir, thank you for rating our hotel with maximum grade. Hopefully, you enjoyed your stay and will come back again soon. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

Don

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall it was a comfortable stay
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Yara

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a lovely stay. Staff was very friendly, walkable distance to everything.
Bodde her 5 netter i desember 2023

8/10 – Bra

FAHAD

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra regency den 3. nov. 2023
Dear Mr Fahad, thank you very much for your comments. It is a pleasure to see that you were satisfied with our hotel and services provided. Hopefully, you will be our guest again, in the nearest future. Kind regards, Malak Regency hotel Team

2/10 – Forferdelig

Mirzet

Bodde her 5 netter i oktober 2023
Svar fra regency den 3. nov. 2023
Dear Mr. Draganovic, thank you for taking the time to share your impressions regarding your recent stay at our hotel, we appreciate your feedback. Hopefully you will visit us again. Kind regards, Malak Regency Team

10/10 – Utmerket

maryam

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Reservations department den 28. aug. 2023
Dear Ms. Maryam, thank you for taking the time to share the feedback, regarding your recent stay in our hotel. We are delighted to see that you enjoyed. Hopefully, you will visit us again soon. Kind regards, Malak Regency hotel Team

6/10 – Grei

Adis

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Disappointing Hotel Experience
The location was decent, but the hotel's food prices needed to be lowered for this destination. Just a 5-minute walk to Ilidza Center, you could find similar food for a fraction of the price. I was surprised to discover that the hotel room lacked an iron, which was inconvenient as I needed to press my shirt. In all my travels across continents, it was the first time I encountered a hotel of this caliber without an iron. I had to pay an additional fee to pre-book ironing services, which was disappointing considering it was a 5-star hotel. The beds were excessively firm, making it feel like sleeping on the floor throughout my stay. In the end, I accidentally left some clothes behind and promptly contacted the hotel. Unfortunately, their response was sluggish. After a couple of days, they informed me that my belongings were found but insisted I collect them personally since they couldn't ship them to my location in Bosnia. I explained that I would return in a week after traveling to another destination, but they never replied to that email. Consequently, when I arrived back at the hotel the night before my flight, they informed me it was too late as it was after 17:00. They claimed that only one person had access to the lost and found area, and I needed to be present in the morning. The receptionist seemed apologetic but also tried to shift blame onto me for not arriving on time.
Bodde her 3 netter i juni 2023
Svar fra Malak Regency Team den 18. juli 2023
Dear Mr. Adis,Thank you for taking the time to share your review and experience in hotel Malak Regency. We highly appreciate your feedback, it will be an opportunity for improvement. Please accept our sincerest apologies for any inconvenience, we hope you will visit us again and give us a chance to make a better impression. Thank you once again.Kind regards,Malak Regency Team

10/10 – Utmerket

Evgeny og Rockville

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very comfortable, clean, very friendly staff
Bodde her 1 natt i juni 2023
Svar fra Malak Regency hotel Team den 28. juni 2023
Dear Mr. Evgeny,thank you for taking the time to share the feedback, regarding a recent stay in our hotel. We are delighted to see that you enjoyed. Hopefully, you will visit us again soon.Kind regards,Malak Regency hotel Team

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel
Good
Bodde her 2 netter i mai 2023
Svar fra Reservations department den 19. juni 2023
Dear valued guest, thank you for your review. We are delighted to see you were satisfied with your stay and we hope you will visit us again in the nearest future. Kind regards, Malak Regency Team

10/10 – Utmerket

Sabrina

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super Hotel, tolles Personal. Bin positiv überrascht. Hält mit den internationalen Standards mehr als genug mit. Wir kommen gerne wieder. Vielen Dank Sabrina
Svar fra regency den 9. jan. 2023
Dear Ms. Sabrina, thank you so much for your kind feedback. It is our pleasure to see you enjoyed your stay with us. Hopefully, there will be a chance to visit our hotel again soon. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

Celal

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good hotel
Bodde her 3 netter i november 2022
Svar fra Reservations Department den 17. nov. 2022
Dear Mr. Celal,thank you very much for your kind feedback. We are pleased to see that you were satisfied with your stay in our hotel. Hopefully, you will visit us again soon.Kind regards,Malak Regency hotel Team

4/10 – Dårlig

Mohammed al

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
I like the location,the distinguished shape of the building and the ease of accessibility. The quality of food and service in the breakfast room is very good. The TV in the room was not working during my stay even though it was reported several times. The A/C can’t be controlled from the room. I couldn’t understand why the man at front disk didn’t accept the payment through the C/C and insisted that it has to be in cash.
Bodde her 3 netter i oktober 2022
Svar fra Reservations Department den 18. okt. 2022
Dear Mr. Mohammed, thank you for your feedback. We are pleased to see that you very generally satisfied with our hotel and services provided. We are apologizing for any inconveniences you had. Hopefully, you will visit us again.Kind regards,Malak Regency hotel Team

10/10 – Utmerket

jasmin

Bodde her 1 natt i september 2022

8/10 – Bra

Mohammad

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2022
Svar fra Reservations Department den 21. sep. 2022
Dear Mr. Mohammad, thank you for scoring our hotel after your recent stay. Hopefully, you will visit us again soon. Kind regards,Malak Regency hotel Team

10/10 – Utmerket

Ilija

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great luxurious hotel with excellent and very friendly service. Full amenities and had a very nice experience.
Bodde her 1 natt i september 2022
Svar fra regency den 12. sep. 2022
Dear Mr. Ilija,, thank you very much for sharing the great review of your stay at our hotel. We are pleased to see that you were satisfied. Hopefully you will visit us again in the nearest future. Kind regards. Malak Regency hotel Team

10/10 – Utmerket

Sherry

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a lovely hotel. Super responsive staff I had an issue with a light bulb at night and they responded quickly. The breakfast buffet spread is huge and they have farm fresh food for sale. Would recommend!
Bodde her 2 netter i august 2022
Svar fra regency den 21. aug. 2022
Dear Ms. Chiang , thank you very much for taking the time to share your review. It is a pleasure to see that you enjoyed. Hopefully you will visit us again, very soon. Kind regards, Malak Regency hotel Team

6/10 – Grei

JAMES

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
No American Express accepted! Manager said they did but I called Amex and they did not receive or decline any charges!
Bodde her 1 natt i august 2022

8/10 – Bra

Zeyad

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good hotel but the bed is not comfortable as 5 stars hotels
Bodde her 1 natt i juli 2022
Svar fra regency den 17. juli 2022
Dear Mr. Zeyad, thank you for your kind words. We are delighted to see you were satisfied with your stay and we are looking forward to your next stay. Kind regards, Malak Regency Team

10/10 – Utmerket

MELTEM

Bodde her 1 natt i mai 2022
Svar fra Reservations Department den 31. mai 2022
Dear Meltem, thank you for reviewing our hotel with the maximum score. Hopefully, you will visit us again. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

wali

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A wonderful experience
Bodde her 1 natt i mars 2022
Svar fra Malak den 30. mars 2022
Dear Wali, thank you very much for your kind words and comments. It is a pleasure to see that you enjoyed your stay with us. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

Ana Maria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Predivan hotel, sve čisto i uredno, osoblje pristupačno.
Bodde her 5 netter i januar 2022
Svar fra Reservations Department den 7. feb. 2022
Poštovana Ana Maria, hvala Vam na odvojenom vremenu, kako biste podijelili utiske o nedavnom boravku u našem hotelu. Iskreno je zadovoljstvo vidjeti sa ste uživali. Nadamo se da ćete nas ubrzo ponovno posjetiti. Srdačan pozdrav, Tim hotela Malak Regency

8/10 – Bra

Anna

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great fitness center, friendly staff
The swimming pool and the sauna are on different floors, makes it a little inconvenient. However their fitness center is outstanding, well-equipped. And they have a huge basketball/football court: perfect for vacations with kids
Bodde her 2 netter i desember 2021
Svar fra Malak den 6. jan. 2022
Dear Alnna, thank you very much for your feedback. We are pleased to see that you enjoyed your stay with us. Hopefully, you will visit us again in the nearest future. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

Ena

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Čisto, uredno i lijepo uređeno. Odličan doručak i predivan Spa.
Bodde her 4 netter i desember 2021
Svar fra Reservations Department den 4. jan. 2022
Poštovana Ena, hvala Vam na komentarima i osvrtu na boravak u našem hotelu. Drago nam je vidjeti da smo ispunili Vaša očekivanja. Iskreno se nadamo da ćete nas ponovno posjetiti. Srdačan pozdrav, Malak Regency hotel

10/10 – Utmerket

Alvir

Likte: Personale og service og overnattingsstedets bygg og tilstand
Perfekt
Bodde her 2 netter i desember 2021
Svar fra Reservations Department den 4. jan. 2022
Dear Alvir, thank you so much for your kind comment. We are happy to see that we fulfilled your expectations. Hopefully, you will visit us again. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

Carola

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2021
Svar fra Malak Regency Team den 15. des. 2021
Dear Carola, thank you for sharing your review regarding your recent stay at our hotel, it is a pleasure to see you were satisfied with our services. We are looking forward to your next visit. Kind regards!

10/10 – Utmerket

Erkan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Schone kamers. Mooi gezellig cafe. Lekker eten.
Bodde her 1 natt i november 2021
Svar fra Reservations Department den 17. nov. 2021
Dear Mr. Erkan, thank you so much for your kind feedback. Hopefully, you will decide to visit us again soon. Kind regards, Malak Regency hotel Team

2/10 – Forferdelig

Sultan

Forretningsreisende
Likte: Personale og service
سلطان الشمري من حائل
ممتاز جدآ
Bodde her 2 netter i november 2021
Svar fra Reservation Department den 9. nov. 2021
Dear Mr. Sultan, thank you for your feedback regarding the stay in our hotel. One thing is not so clear, why you rated us with 2 of 10, when you wrote that your stay was excellent. We would love to hear the reasons. Anyway, we wish you all the best, and sincerely hope that you will visit us again. Kind regards, Malak regency hotel Team

2/10 – Forferdelig

Poul

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2021
Svar fra Reservations Department den 8. nov. 2021
Dear Poul, thank you for rating our hotel even though you did not stay with us. It is your right to express your opinion, but it is unbelievable to give a rate to someone whom services you did not use. Wishing you all the best, Kind regards, Malak Regency hotel Team

10/10 – Utmerket

Maida

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2021
Svar fra Reservations Department den 5. nov. 2021
Dear Miss Maida, thank you for rating our hotel with a maximum grade. Hopefully, you will have the chance to visit us again. Kind regards, Malak Regency hotel Team

6/10 – Grei

Amna

Bodde her 3 netter i september 2021

10/10 – Utmerket

Robin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice quite hotel, 6 min from the thermal park if you are interested in going there like i am.
Bodde her 1 natt i september 2021
Svar fra Reservation Department den 8. sep. 2021
Dear Robin, thank you so much for your kind comments. We are pleased to see that you enjoyed in your stay. Hopefully, you will visit us again in the nearest future. Kind regards, Malak Regency hotel Team

8/10 – Bra

Mohamed

Bodde her 6 netter i august 2021

8/10 – Bra

Anette

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2021
Svar fra Reservations Department den 27. aug. 2021
Dear Anette, thank you for rating our hotel and your stay with us. Kind regards, MRH Team

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i august 2021
Svar fra Reservations Department den 24. aug. 2021
Dear Mahmoud, thank you for rating our hotel, which shows us that you were satisfied. Hopefully you will visit us again. Kind regards, MRH Team

8/10 – Bra

Ahmad

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very friendly people,the only issue was we asked to repair or change one of the room which we were staying light bulb which was blinking but no body came .
Bodde her 10 netter i august 2021
Svar fra Malak Regency hotel Team den 23. aug. 2021
Dear Ahmad, thank you for taking the time to share your experience in our hotel. Our sincere apologies for any inconvenience you had during your stay and we will take this as an opportunity for improvement. Hopefully you will visit us again in the nearest future. Kind regards!

10/10 – Utmerket

Abdullah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
فندق ممتاز وإطلالته وموقعه على النهر
فندق ممتاز وإطلالته وموقعه على النهر
Bodde her 3 netter i august 2021
Svar fra Reservations Department den 14. aug. 2021
Dear Abdullah, thank you so much for your kind comments. We are pleased to see that you enjoyed. Hopefully, you will visit us again soon. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nothing
Bodde her 2 netter i juli 2021
Svar fra Malak Regency hotel Team den 14. juli 2021
Thank you for taking the time to share your review, we highly appreciate it. Hopefully you will visit us again. Kind regards!

10/10 – Utmerket

Janja

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2021
Svar fra Reservation Department den 6. juli 2021
Poštovana, hvala na odvojenom vremenu da ocijenite Vaš boravak u našem hotelu. Radujemo se nekom narednom viđenju. Srdačni pozdravi, Malak Regency hotel Team

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel has nice location Food excellent Mr.avdo front desk staff is very friendly and helpful Some house keeping staff rude such as Miss.Saffia Rooms need more cleaning and antithesis Mr.ahmed porters staff so helpful to every guest Over all the hotel is one of the best in the town.
Bodde her 6 netter i juni 2021
Svar fra Reservations Department den 29. juni 2021
Dear Guest, thank you so much for your feedback. We are happy to see that you enjoyed your stay in our hotel. We will take all your comments very serious and try to improve our service even more. Hopefully you will visit us again. Kind regards, MRH Team

10/10 – Utmerket

syed

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2021
Svar fra Reservations Department den 8. juni 2021
Dear Mr. Syed, thank you so much for rating our hotel with the highest rate possible. We are delighted to see that you enjoyed your stay with us. Hopefully, you will visit us again soon. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

Bilal

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mars 2021
Svar fra Malak Regency hotel Team den 26. mars 2021
Dear Bilal, thank you so much for your rate. Hopefully, you will book our hotel again, during the next visit to Sarajevo. Best regards, Malak Regency hotel team

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Superb hotel... A +
Malak Regency defines what superb hotel stands for: Great facility, always super clean, top notch service, friendly and professional staff, great location, wide range of delicious food, nice atmosphere... Been around few top rated hotels around Sarajevo and in my opinion Malak Regency has hardly any competition. Book your stay with confidence, you'll enjoy your time at this hotel.
Bodde her 2 netter i mars 2021
Svar fra Malak Regency hotel Team den 25. mars 2021
Dear guest, thank you so much for taking the time to write a comment about your recent stay at our hotel. We are really glad to see that you enjoyed, and that we managed to meet all your expectations. We sincerely hope that the global situation will soon be better, and that we will be your choice again, during the next visit to Sarajevo. Take care, stay healthy and safe, and see you in the nearest future. Best regards. Your Malak Regency hotel

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
offering the right balance
It was very relaxing, even with a 2-year-old child the hotel offered the right balance to allow us to keep here entertained while maintaining the necessary pleasant atmosphere for everyone. Most of the staff were super friendly and attentive to our requests.
Bodde her 1 natt i desember 2020
Svar fra Reservations Department den 4. jan. 2021
Dear Valuable guests, thank you so much for your feedback regarding your stay in our hotel. It is our pleasure to see you have enjoyed, even in this challenging time. We wish you happy beginning of a new, hopefully much better, year. Until your next visit, with best wishes, best regards! Malak Regency hotel team

10/10 – Utmerket

Nikola

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mycket fin hotell. Rent, stora rom, bra mat. Allt var jätte bra.
Bodde her 1 natt i november 2020
Svar fra Malak Regency hotel Team den 22. nov. 2020
Dear Mr. Nikola, thank you for sharing this review. We are delighted to see satisfaction within services provided. Hopefully, you will choose Malak Regency hotel for your next stay in Sarajevo. Kind regards!

10/10 – Utmerket

Suhaib

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice
Bodde her 5 netter i november 2020
Svar fra Malak Regency team den 22. nov. 2020
Dear Mr. Suhaib, thank you for taking the time to share your impressions of our hotel. We are truly looking forward to your next visit. Kind regards!

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2020
Svar fra Reservations Department den 10. nov. 2020
Dear Valuable guest, thank you for rating our hotel with the maximum score. Hopefully, you will be our guest again, in the nearest future. Kind regards

10/10 – Utmerket

Bilal

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2020
Svar fra Reservations Department den 22. juli 2020
Dear Bilal, thank you very much for your feedback. We are looking forward to your next visit. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Immensité de l suite Qualité et gentillesse du personnel
Bodde her 1 natt i mars 2020
Svar fra Reservations Department den 12. mars 2020
Dear Sir/Madam, thank you very much for your kind words. We are delighted to see that we have met your expectations. Hopefully, you will visit us again in the nearest future. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and great amenities. Staff very helpful and courteous.
Bodde her 3 netter i februar 2020
Svar fra Dubravka Vasković den 7. mars 2020
Dear Sir/Madam, thank you very much for taking the time to share your feedback regarding the stay in Malak Regency hotel. We are delighted to see that we met your expectations. Hopefully, you will choose our hotel for your next stay in Sarajevo. Kind regards, Malak Regency hotel Team

10/10 – Utmerket

QP

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was fine. Location was good. Very quiet area. The hotel staff was very nice and helpful 👌
Bodde her 2 netter i februar 2020
Svar fra Malak Regency Team den 20. feb. 2020
Dear QP, thank you for taking the time to share your experience. It would be our pleasure to welcome you back in the nearest future. Kind regards!