- Likte: Renhold, personale og service, overnattingsstedets forfatning og fasiliteter og romkomfort
Excellent and outstanding service!
Good rooms, good beds and pillows. Excellent showers with very good water pressure. 6 large towels per day for 2 people, very good maid services, very clean. Have been visiting London yearly for 30+ years, past 10 years only 5* hotels, and this hotel has by far the best service! Very helpful and friendly doormen held the taxi doors for us on arrival and departure, always had a smile and a friendly greeting. They were always there to help with taxis, luggage, directions, and always very welcoming. Every staff member we met asked us if there was anything they could do for us, always with a smile. There was always staff on call on each floor. We got fresh fruit delivered (for free) every afternoon, to our room. Free water bottles every day, unlimited refills. We felt like the staff genuinely cared about us, we felt welcomed and most of all we felt seen and we felt like VIPs! The bar staff was also very friendly and attentive, great drinks and great atmosphere in the main bar. Lovely place for drinks or tea, and people watching. I have never experienced service at this level before. Compared with other 5* hotels including Claridges, this was outstanding and an experience like no other. We celebrated a Birthday during our stay and got free drinks and free cake delivered too our room, staff wishing happy Birthday and making it such a wonderful day. The rooms were completely quiet, no noise from outside and we could not hear anything from other rooms. Great location!