2/10 – Forferdelig
Peter
Reiste med en gruppe
26. mai 2025
Stay AWAY from this place
A long story short, I had booked for 2 people as I had a friend arriving later that same evening. The place required personal information and picture ID for the total number of registered guests. I filled in my information with pic ID and the information of my friend.
Issue was that my friend had left London that morning heading to York for a meeting, and couldn't provide a picture ID until later. This resulted in me being refused the option to check in at 15:00. They refused to work on any kind of solution, they also refused to refund the booking at the same time denying me access to the apartment.
Even the first agent I contacted from Hotels.com was appalled when he called back, admitting that he works with hotels on a daily basis and never had he ever experienced such a lack of cooperation and willingness to find some sort of resolution. They were hostile in their communication.
In the end it turned out my friend couldn't not return that evening due to work related matters, I requested changing the booking till 1 person, immediately denied, no refund. It took a total of 5 calls to hotel.com to have this issue resolved, check in delayed to 19:30.
The place was not properly cleaned; garbage from the prior guest still there, moldy and dirty windows. The real issue tho was extreme amounts of noice from the bars, people in the street and the police office right outside. Absolutely no noice cancellation. Their response; "will notify maintenance Monday", no compensation.
Peter
Bodde her 1 natt i mai 2025


























