Hoteller i Enfidha – Independent i Enfidha, Sousse governorat

"When we arrived to the hotel, we were informed that we’ve booked only for 2 adults whilst I’ve booked a room for 3 adults and 1 child. That’s why we got a room with one kingsize bed and one single bed. I didn’t wanna argue as I we were tired because our flight was delayed and we didn’t catch the connecting flight. Anyway, I was supposed to pay at the hotel, 4.006,- (1.157,- TND) + taxes for the stay (3 TND or. Night or. Person) so I ended up paying 1.480,- TND as I paid extra for the 3. Adult person. First he tried to tell us that we didn’t pay for an all-inclusive stay, so we need to pay more if we wanted to have it. I argued with the staff about that and they gave us all-inclusive as a “goodwill”, said one of the staff behind the desk. The facility hasn’t been taking care of for decades, and things start to fall and are broken. The elevators are horrible, and you have to guess which floor you are on because no displays work properly. The ventilation is horrible and the smell of the food would stay for hours after the meal. They don’t clean the rooms properly, everything was dirty, and even the bed you could tell how they clean it (By hands). When we finally wanted to check out, the said we haven’t paid for the taxes. And we ended up paying 43 TND extra. Some of the staff were amazing, and I even gave them tips for the service, but the hotel is overall horrible to stay at, at least as a family. I wouldn’t care if I was alone or with my boys."