Hoteller nær Chikinha Cenote

«Property is very beautiful, food in Mexican restaurant needs to be updated more for a Mexican menu, Paul’s Beach everything it’s very nice, some of the staff was amazing. Very good customer service. only one Lady where you’re making reservation for restaurants she didn’t was so pleasant. Thank you so much for everything we enjoyed our stay»

«Wonderful stay, highly recommended! The staff were super helpful right from check-in. The property is huge, spotless, and very well-maintained, offering a truly relaxing and safe environment. My only minor issue was the buffet getting a little repetitive after several days. That said, we had a great time and would definitely recommend it!»

«The property ground’s continue to be well maintained but the rooms are beginning to age with upgrades required in the bathrooms, room furniture and drapes/curtains. We had some issues with the rooms and asked the preferred teams to reassign rooms which was quickly supported. The waterpark and dolphin exhibit were both closed and the pool at the caribe was not being cleaned daily near the swim up bar. Meals were good at the restaurants overall but a couple issues stood out with caribe buffet ...

«Все прошло отлично!!!»

«In the bathroom exhaust fan doesn't exist which is horrible for the environment and customers. Mold on top of the caulking inside the tub. AC thermostat won't work. Always blowing cold air non-stop.»

«Los restaurantes, increíbles. Mi único comentario de mejora, seria modernizar las televisiones de las suites, pero es un detalle menor.»

«Wow!!! If you are looking to relax in nature this is the place. The hosts and staff were amazing making sure our every need was met including getting a Drs appointment for my son. They would also prepare us meals on request. At night you can enjoy the fire by the cenote with the glowing lights inside the caves. During the day the birds are very entertaining we even spotted a toucan. Honestly we can’t say enough about this heaven on earth. We will definitely be returning next year. »

«This property was amazing. The grounds were incredibly manicured and lush. Cute picture opportunities, very romantic. The food was good with the French restaurant being the best meal we had. Consistent service . Preferred club concierge was very attentive. Rooms were gorgeous! We took advantage of both the tub on the balcony and inside the room after a full day on the beach. The musical entertainers were outstanding throughout the resort. There was a lot of activities and we did find it a little ...

«Wyjątkowo pięknie położony hotel, prawdziwy raj! Duży wybór śniadań i kajak do dyspozycji. Pokoje bardzo czyste, codziennie sprzątane. Polecam pokoje na parterze ( prywatna plaża i palmy przy tarasie). Przemiła obsługa! Bardzo spokojne i bezpieczne miejsce ( raczej nie dla ludzi z małymi dziećmi i szukajàcych wieczornej rozrywki). Dojazd do hotelu raczej autem»

«This is a very special place. It's a little off the beaten path, which made for a very relaxing vacation. The whole area felt entirely safe. A car would be nice, but not necessary (we didn't have one). Tony, the hotel manager, is amazing! Whatever you want to do, wherever you want to go, he can help you make safe and affordable arrangements. We ate most of our dinners at the on-site beach bar/restaurant. Roberto was a great server and made top-notch cocktails -- I enjoyed everything I had there, ...

«Communication was excellent and friendly. Great location! Easy walk to tennis and restaurants. Very spacious apartment in a lovely villa. A/C worked great. I wish the pool was not murky and the towels were not synthetic. Again the location, the apartment, the staff were wonderful and I really liked the vibrant floral pattern of the sheets.»

«Increíble el servicio, el hotel precioso. La atención de todo el personal fue de primera, sobretodo del mayordomo de nuestra zona, fueron super serviciales y amables. Todo fue excelente y pasamos una estancia maravillosa e inolvidable.»

«This is the 3rd time I visit Xcaret Arte, the two times before I had an amazing experience. However, this last visit was horrible. The Staff is NOT accommodating at all especially in restaurants. We were a group of 8 couples that booked this resort because of the great experience we had before and decided to celebrate my sister's birthday there. We emailed our plans over 6 months in advance, then they said to wait 45 days before, when we emailed again they said we had to complete a form which we ...

«El lugar muy agradable y limpio, solo hubo problema al hacer el check in, no había nadie, no tenía instrucciones claras y después de que me comuniqué, la persona que nos recibió tardó 20 min en llegar»

«Smaller resort, staff is more attentive and remembers everyone. Great selection of food choices on and around resort for eating areas and many drink options at the bar. Always able to find lounge chairs and cabanas on the beach. Shuttle service quick to get around. Access to included surrounding partner resorts for more activity options was a plus.»

«The check in was very smooth and thanks to Jose Antonio we got an amazing room with sea view in a quiet corner of the hotel. Our private concierge Daniela Robles did an amazing job in helping us with dinner reservation and reserving sun beds at the beach in the morning. The hotel has the beach on one side and jungle on the other side, so it was really cool to see some of the animals and birds so close. The japanese restaurant was excellent and the sashimi there was super high quality. In ...