Luksushoteller i Wandsworth

"Clean and new hotel"

"The hotel was clean enough and I liked that it did not have the dirty carpets and outworn beds and bedsheets I have experienced in several London hotels before. It is not a luxury stay, but it is also not a luxury price. Exactly what we needed. Breakfast was also ok. The worst part was that I needed to check in after front desk closing hour at 22:00, and wrote that in my order, wich I did not get a reply to. I sent unanswered emails and also called 11 times on the day of arrival while travelling, because I needed assurance that I could in fact check in after the reception had closed. I left at least 3 messages on the phone but no answer. This stressed me out big time while travelling alone with a child. When we came to the hotel there was a check in machine in front, and it all worked out. But the information that the machine yould be used for check in at all hours should be offered up front. It would have saved me a lot of stress, and it was also worrying to NEVER get ahold of the hotel before our stay. I never saw anyone working at the front desk during our stay, so I did not forward my complain while I was there. "