2/10 – Forferdelig
Renee
Reiste med familie
8. mars 2025
Likte ikke: Personale og service
Stay away - read my review
I am writing this review as honest as I can. I believe it's my responsibility to share the incompetence that we met in Miami during our stay at this hotel.
Now, this is supposed to be a nice and luxury hotel located in the center of Miami. It was expensive. Way overpriced compared to the quality and service. Our family went on a 7-day vacation and three rooms at this hotel was around $9000. That is a lot of money for a standard hotel.
I emailed the hotel in advance and asked if it would be possible to pay in advance since it's a large sum and didn't want to have problems with our European credit cards. That was not possible. We had to pay upon checkout although they would reserve a certain amount at check-in as a precaution. When we checked in, we wanted to know the total price, but the first receptionist couldn't tell us the exact amount due to the complicated calculation of taxes. Thats what he actually said when we checked in. Due to the limited Words, I have to make this short: they Keep charging our cards without telling us. Keep coming up with excuses. Caused alot of stress. They didnt know anything. Just pointing fingers at accounting but then Said it was normal. Worst hotel experienced Ever. Please contact me to Get the full story. Dont stay here. It should be $100 and not $500 per night. Basis hotel. Nothing fancy.
Even Got a business card from the senior manager with the wrong Phone number on. Thats how pro they are. Stay away
Renee
Bodde her 8 netter i januar 2025