The room was very comfortable and well-appointed and the hotel is in an ideal situation pretty much opposite Surbiton station. This hotel was converted ten years ago or so from an office block and the furnishings seemed up to date. Breakfast was good - no cooked breakfast from what I could tell but cereals, bread items, cold meats, cheese, pastries etc. The dining area - which I've visited before as it also operates as a cafe-bar - has a variety of seating areas including secluded places facing out to the street, which I liked.
In the modern style there is no room phone to call reception but they do put a card by the bed telling you what number to call if you need anything. Staff were generally friendly and interactions were good.
Storage space was adequate for the two nights I stayed. The only quibble I had with the bathroom was that bath/shower unit - I spent some time trying to work out how it functioned, and there's a risk of scalding or soaking yourself if you get it wrong. It really needs instructions.
I would be wary of the noise issue though, given what other reviewers have said: downstairs can be noisy Fridays and Saturdays, and the pub is next door to a large Wetherspoons.
In all, a good stay and a good experience.