6/10 – Grei
Kjell Arne
6. aug. 2025
Likte: Renhold og overnattingsstedets bygg og tilstand
Review of My Stay at Kempinski Hotel – July
My recent stay at the Kempinski Hotel had its positives, but several aspects fell far short of the luxury standards expected from a 5-star hotel.
Disappointing Breakfast Experience
The breakfast was underwhelming, with a limited selection that didn’t meet the expectations of a high-end hotel. Even worse, dirty dishes were left uncleared on tables for extended periods. For a premium hotel, this lack of attention to detail was unacceptable.
Small Room & Uncomfortable Bed
My room was surprisingly small for the price, and to add to the discomfort, the bed was not as plush or supportive as I had hoped. The mattress quality left much to be desired.
Misleading Room Upgrade Policy for Hotels.com Gold Members
At the time of booking on Hotels.com, it was clearly stated that Gold members were eligible for a complimentary room upgrade if available. When I checked in, the front desk confirmed that upgraded rooms were open—yet I was told the benefit didn’t apply to Hotels.com bookings. This was frustrating, as the promotion was a key factor in my decision to book here.
Positive: Great Location
The only consistent highlight was the hotel’s excellent location. We also ate at the Nobu restaurant as well as
Summary:
While the Kempinski brand promises luxury, my experience was marred by disapponting breakfast service, an uncomfortable bed, and— most disappointingly—the hotel’s refusal to honor a marketed Hotels.com upgrade benefit.
Kjell Arne
Bodde her 4 netter i juli 2025