4/10 – Dårlig
Verifisert reisende
26. juli 2023
Likte: Romkomfort
Likte ikke: Renhold og personale og service
Would not recommend this hotel
Not a good experience. The rooms were spaceous and the beds were good. Apart from this, nothing was worthy of 4 stars. We arrived late and was met by a receptionist who had no clue what he was doing. Ended up being checked in in the wrong room. Another receptionist woke us up the next morning by repeatedly calling the room phone. This was around 8AM and we were asleep. She kept calling until we answered, which is terrible service given how early it was. She wanted us to change rooms, but our «new» room wasn’t even ready until 11AM. And to make it worse: the guests who were allocated to our room hadn’t even arrived. They arrived in the evening the same day. Why wake us up then? The mistake of checking us into the wrong room was theirs, not ours. When we entered the new room, the toilet had used toilet paper in it and the room didn’t seem properly cleaned.
The breakfast was bad. Small selection of food, which was dry and bland. We chose to eat breakfast at a café in the city centre instead.
The second night I went to the reception to ask a few questions. I was met by a third receptionist who were basically asleep behind the counter. She was watching a TV show on the computer screen and couldn’t be bothered with helping me. She didn’t even turn off the show when I talked to her.
The cleaning staff didn’t provide us with fresh towels, they just hung up used ones.
The staff should definitely improve their service skills, because this wasn’t even close to 4 stars.
Verifisert reisende
Bodde her 4 netter i juli 2023