Golf-ferier – Fuerteventura

We stayed at this hotel expecting a 4-star experience, but unfortunately it fell well below our expectations. The biggest issue was the lack of air conditioning in the rooms. It was extremely hot, making it very difficult to sleep. When we raised this with reception, we were simply told to open the window, which only resulted in bugs coming into the room. We also spoke to other guests who said they were experiencing the same problem, so it clearly wasn’t an isolated issue. The rooms also lacked basic amenities such as bathrobes and slippers, which you would normally expect from a hotel of this standard. The beds were uncomfortable, and my mum experienced back pain during our stay. The hotel itself is in need of a complete refresh. The lobby looked dated, with old, mismatched sofas that certainly didn’t give the impression of a 4-star property. Housekeeping was also inconsistent, if we left our towels hanging up, they assumed we didn’t need any fresh ones and didn’t replace them. The food was acceptable, but it was very bland and often lacked flavour. The beach next to the hotel was disappointing. The sand was dark, sticky, and poorly maintained. Walking along the seafront, we passed what appeared to be a derelict building covered in graffiti, as well as a nearby camping area, which really detracted from the surroundings. The only real highlights were the swimming pool and the terrace attached to our room, which had a lovely view. Overall, we were disappointed.

Disappointed – Poor Infection Control and Lack of Maintenance We were excited about our stay, and the first day was lovely. The location is amazing, right by the beach, and the buffet dinner was very good. Unfortunately, things changed quickly. On the second night, our youngest child became very ill. I went to the reception and mentioned I suspected food poisoning, but was told there was a norovirus outbreak at the hotel. Several guests had already reported symptoms. We were simply advised to wash our hands more often. I asked what measures the hotel was taking, and they said hand sanitizer was available in the restaurants. However, later that day at the snack bar, there was no soap or sanitizer anywhere, and no signage or warnings about the virus were visible around the hotel. That evening, my husband also got sick. The next day, I spoke with reception again and was told the outbreak had started two days before we checked in. Why were we not informed at check-in? Most of our holiday ended up being spent in the room, with half our group sick, and the rest of us trying to manage. Going to the buffet, knowing about the risk of infection, was uncomfortable. We skipped our final dinner at the hotel and bought food from Mercadona instead. In terms of cleanliness and maintenance, the hotel also has room for improvement. It’s a beautiful resort overall, but it feels worn and in need of some care. Our room had a lingering smell of old urin ocasionaly. Do they clean thoroughly?

Lovely relaxing stay

Fantastisk hotell med fantastisk beliggenhet. God mat og god service. Vennlig og smilende ansatte. Alt meget bra, unntatt to ting: Ingen nordiske TV kanaler, men minst 20 dårlige tyske kanaler… Badevakten fulgte ikke opp at reglene ved svømmebassenget ble fulgt opp.

Lovely relaxing stay