Playa Arenal d'en Castell

An incredible hotel. Very clean and staff were lovely. Great location and amenities

The hotel is nicely situated close to the town which has a lovely beach, a couple of shops and a handful of restaurants which served great food. We stayed in the hotel on a B&B basis. The quality of the food was good, only issue was the number of staff cooking at the station - the chef was trying to cook at three stations so offer had to wait. The replenishing of food also needs to improve as agin often had to ask for things. Requires more waiting staff in the restaurant as service was slow at times - however all the staff worked incredibly hard. The room was spacious. We had an issue with the first room and asked to be moved. The rooms were cleaned to a high standard. Given this was the prestige section of the hotel, I would have expected an adults only area. This was not the case - I would recommend the hotel look into this as several people have stated similar on their reviews.

Loved our week spent here. It's perfectly placed for exploring the island, but also an amazing place to relax. Great care is put into maintaining the flora & fauna - the ambiance is amazing! A really friendly hard working team, up at dawn to make everything perfect. Thank you.