My family has stayed in many vacation homes in the Orlando area as we travel there once a year, sometimes twice and so we have a lot of homes to compare our stay to...the check in process was a breeze. The inside of the home was clean for the most part, but the home could really use a deep cleaning and major dusting of the home decor. The game room needs to be updated with new pool sticks (no tips on any of the sticks) and the air hockey table did not work nor have pucks. This was a bummer as the room could have been used on the rainy days. There was also a nice size gap at the bottom of the front door that should be addressed to keep the fast lizards and any other pests out. For the kitchen, the home did not have kitchen towels, dish cloths, or oven mitts. We usually travel with our own bed linens and bath towels, so this was not an issue for us, but we noticed a huge lack in bed linens for all the rooms and a few bath towels, plenty of beach towels and a few washcloths. The ironing board legs were held into place with black electrical tape, and it would collapse once you stood it up. The bottom lock to the door in the living room leading out to the pool is broken. Lastly, the pool area needs attention, inside the screen and out. Dead plants, trash, moldy chairs, all pool furniture needs to be thrown out, and there is a huge hole next to the BBQ grill. Communication: great with pool heat problems and with the washing machine that was not working. Both issues were resolved.