2/10 – Forferdelig
Verifisert reisende
10. sep. 2020
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Horrible!
Aircondition wasn’t working and the air in the room made my throat ich and made me cough. The windows wouldn’t even shut - and it was too hot. The water from the tap was filthy - even though I let it run for 10 minutes. The hotel seemed to fall apart. If you think you’re getting what the pictures show - you’re not! Even the first picture which they advertise with is from Splendid hotel(this hotel is amazing). We went to the reception to change the room and the first time it was fine, but the room was even worse than before. It had stains on the pillow cases and even dirtier water - the receptionist said that you had to run the water for 20 minutes?? I did for 10 - didn’t get better. Couldn’t stay here so we wanted to cancel the booking and get our money back. She said to tell Hotels.com that SHE SAID it’s fine but REFUSED to write us an email confirming that - and said that «they dont do that”. Everywhere else it’s common practice to send confirmation on the agreement per email. Then she just walked away laughing sarcastically and cursing in French. We were finally saved by a super nice receptionist from Splendid hotel that happened to be there and we went there. STRONGLY ADVISE YOU TO STAY AWAY. The pictures show the real state of this hotel and it’s rooms.
Verifisert reisende
Bodde her 1 natt i august 2020