I'm a breastfeeding mother, and needed a place with a full size fridge so I can store my frozen milk and freeze ice packs. I searched a lot and this was one of the place that came up. I called them twice before booking and twice after booking to make sure I will have a refrigerator in my suite. We checked in at 1 am and my room only had a wine fridge- not even a mini fridge. I asked the front desk and they said they can move me the next day. Ok. Things happen and at least they are willing to fix it.
The next day they told me they are totally booked and they can't move me. I checked, they had vacancy, 6 units available. But no, they won't move me to a suite where I can access a refrigerator. The manager said they'll figure out "something", replaced my cooler with a mini fridge where the freezer was only good enough to fit my ice pack. It took 3 days to freeze my ice pack and by day two over half of my frozen milk had thawed. They at least let me store the rest in their communal refrigerator. They didn't want to go through the inconvenience of cleaning an extra room, so I had to be inconvenienced for a 5-day long stay. I'm cursing the day I decided to book this hotel.
CRAPPY wifi. Small, musty rooms with loud AC and sticky floors. Kitchen didn't even have paper or dish towels, all pans were nonstick and completely scratched. Shower stall so tiny it flooded the bathroom everytime we showered.
I don't know why it is listed as a 4-star hotel, it's a 3-star if I'm being overly