Hoteller i Xetna

«Considero que es un Hotel muy bonito, las instalaciones son preciosas es enorme, no te da tiempo a conocer todo pero siento que el servicio al cliente y la atención del personal obviamente con sus excepciones no son de lo mejor incluso Ana de Concierge hasta me colgó el teléfono! Muchas de las cosas no te han información precisa como recalco no son todos, pero si el servicio no es excepcional como me gustaría recibir y como es recibido en otros hoteles de México!»

«The staff were so welcoming. We enjoyed our stay and would return. Highly recommend this resort.»

«Horrible front desk service no accommodation or logic used! **1/5 ⭐** **Scammed, disrespected, and robbed of $1,800 — avoid this resort** From the moment I walked into my room, it was clear this resort has zero quality control. The floor was covered in water — completely unacceptable for a property charging premium prices. It set the tone for what would be an absolutely infuriating stay. The staff were beyond useless. I attempted to dine at the resort restaurant and was told there were no ...

«We enjoyed our stay overall. The resort itself is beautiful and well maintained. There are wildlife running around the resort, including iguanas, flamingos and coatis which was really cool. It was very kid friendly with greatpools and pool and non-pool activities for kids. Some of the food was decent, but the buffets and dinners had some top notch cuisine that my school aged kids also enjoyed. The Family Select areas were very well maintained and my kids really enjoyed the walk-out pool and ...

«Breakfast was delicious. Rooms were clean. Staffs were helpful and nice. Unfortunately, the seaweed overran the entire beach, which wasn't anyone's fault. It's a shame we weren't able to use the free kayaking or swim at the ocean. The swimming pool was a good substitute though. The road is horrendous though, so make sure you drive safely.»

«Heeelt topp fantastisk bra »

«Beautiful place to be.. been on the middle of junge was beautiful!»

«The check in was very smooth and thanks to Jose Antonio we got an amazing room with sea view in a quiet corner of the hotel. Our private concierge Daniela Robles did an amazing job in helping us with dinner reservation and reserving sun beds at the beach in the morning. The hotel has the beach on one side and jungle on the other side, so it was really cool to see some of the animals and birds so close. The japanese restaurant was excellent and the sashimi there was super high quality. In ...

«Excelente lugar para descansar y relajarse. »

«Our stay was amazing! We loved being right on the ocean, it was so relaxing. Guest services reached out to us to check in a couple of times and that made our trip even smoother, knowing they were there if we needed anything.»

«Bar , restaurant next door good food . Room ac only in bedroom , living area could be warm in hot season Staff and grounds in good condition, except for the seaweed but this problem was up and down the coast»

«Wyjątkowo pięknie położony hotel, prawdziwy raj! Duży wybór śniadań i kajak do dyspozycji. Pokoje bardzo czyste, codziennie sprzątane. Polecam pokoje na parterze ( prywatna plaża i palmy przy tarasie). Przemiła obsługa! Bardzo spokojne i bezpieczne miejsce ( raczej nie dla ludzi z małymi dziećmi i szukajàcych wieczornej rozrywki). Dojazd do hotelu raczej autem»

«Hotel med dårlig stand og meget lytt, slitsomt »

«I love this little town. Been going there for many years and love the hotel. Staff helpful. There is no elevator for those who need one. We were on the 3rd floor which was fine but if you have issues it could be a problem. As I said I love the little town but they are losing their beach. The sargassum seaweed is a real thing and starts in the early April or so and lasts for a while. All of this saddens me but may not go again as it is not pretty and the staff was working continuously to ...

«We had a great time at VR Tulum. The staff and food was great. We also got to see Turtles lay eggs 2 of the nights that we were there right on the beach outside of our door. My family and I had a great time!»

«Absolutely serene, peaceful little cabin… Such a wonderful experience.»

«El hotel y su personal muy bien. De la aplicación Expedia, pésimo. Última vez que realizó reservación por EXPEDIA y la aplicación. Reserve una habitación y me dieron otra. Muy desepcionante.👎 Es lamentable no poderse quejar con quién se realizó la reservación. Primera vez que la utilizo, y me lleve gran decepción. NO RECOMENDABLE.»