«We had a two bedroom ocean front room. We loved the room. Very spacious and clean. The property was nice. We tried three restaurants and none of us really enjoyed the food. Pelago for dinner was nice as far as the view but thought the food was not very good. I had the rib eye and did not enjoy it. Jo Jo’s food was sub par but what eas disappointing was the service. We went 3 times for food and tipped well but had awful service. The waitress was rude most of the time. As if we were a nuisance. My ...
«We had a two bedroom ocean front room. We loved the room. Very spacious and clean. The property was nice. We tried three restaurants and none of us really enjoyed the food. Pelago for dinner was nice as far as the view but thought the food was not very good. I had the rib eye and did not enjoy it. Jo Jo’s food was sub par but what eas disappointing was the service. We went 3 times for food and tipped well but had awful service. The waitress was rude most of the time. As if we were a nuisance. My ...
«Amazing hotel, kids friendly, clean, staff was amazing and especially Doudeline, she served us at Almond Tree restaurant and by the pool a few days, went up and beyond anything expected, incredible customer service, amazing with our kid, just her alone make us want to come back to this resort. Cannot say enough of her excellent and amazong service, top notch, 12 out of 10 stars because of her! »
«Amazing hotel, kids friendly, clean, staff was amazing and especially Doudeline, she served us at Almond Tree restaurant and by the pool a few days, went up and beyond anything expected, incredible customer service, amazing with our kid, just her alone make us want to come back to this resort. Cannot say enough of her excellent and amazong service, top notch, 12 out of 10 stars because of her! »
«What a beautiful property! Loved everything about it! The amenities were gorgeous and the staff was helpful and friendly. “Mr Happy” at the pool was always glad to see us and ready to get us anything we needed. The beach front property was heaven! The breakfast that was part of our package was plentiful and delicious. We will definitely be back»
«What a beautiful property! Loved everything about it! The amenities were gorgeous and the staff was helpful and friendly. “Mr Happy” at the pool was always glad to see us and ready to get us anything we needed. The beach front property was heaven! The breakfast that was part of our package was plentiful and delicious. We will definitely be back»
«Leadership was great when engaged. I do feel for it being a Ritz property the overall consistency of the client experience can be better prioritized. Check in too way to long and communication was non existent, F&B compared to other resorts in Grace bay was in my opinion below the Ritz standard. Once again leadership very engaged and curious, however how this is trickled down to staff i think there is a-lot of room for improvement. I would rate 8/10 on all facets. Expected a 10!»
«Leadership was great when engaged. I do feel for it being a Ritz property the overall consistency of the client experience can be better prioritized. Check in too way to long and communication was non existent, F&B compared to other resorts in Grace bay was in my opinion below the Ritz standard. Once again leadership very engaged and curious, however how this is trickled down to staff i think there is a-lot of room for improvement. I would rate 8/10 on all facets. Expected a 10!»
«The public areas of the property are aesthetically appealing, featuring a well-maintained swimming pool. Excellent access to the beach with lounge chairs is available. The front desk staff and restaurant personnel are both friendly and accommodating. However, the condition of the rooms is disappointing. The room I occupied lacked soundproofing; noises such as children shouting, footsteps from the upstairs guests, and conversations in the hallway were clearly audible and echoed into the room. ...
«The public areas of the property are aesthetically appealing, featuring a well-maintained swimming pool. Excellent access to the beach with lounge chairs is available. The front desk staff and restaurant personnel are both friendly and accommodating. However, the condition of the rooms is disappointing. The room I occupied lacked soundproofing; noises such as children shouting, footsteps from the upstairs guests, and conversations in the hallway were clearly audible and echoed into the room. ...
«I felt that I should have been compensated for the elevator being out of order for the week. I was using a cane so a challenge every day for the steps.»
«I felt that I should have been compensated for the elevator being out of order for the week. I was using a cane so a challenge every day for the steps.»
«Location is perfect for access beach location. Eating options was good. 3 restaurants on site to choose from. The staff was excellent. Turndown/room service twice/day. Fabulous to have. Experience no issues. Contacted them for minor thing with door, but tech was at the room less than 60 seconds. This place was on it. Will definitely return!»
«Location is perfect for access beach location. Eating options was good. 3 restaurants on site to choose from. The staff was excellent. Turndown/room service twice/day. Fabulous to have. Experience no issues. Contacted them for minor thing with door, but tech was at the room less than 60 seconds. This place was on it. Will definitely return!»
«Beautiful villa. Our butler Saman was amazing. It’s a bit away, about 10mins from the main action. We had rental cars and it was perfect. We were able to explore but also come back to our villa to enjoy the pool annd the lagoon beach. We had ages 5 to 75 annd everyone walked away with a great time. Amenities are plentiful. Highly recommend!»
«Beautiful villa. Our butler Saman was amazing. It’s a bit away, about 10mins from the main action. We had rental cars and it was perfect. We were able to explore but also come back to our villa to enjoy the pool annd the lagoon beach. We had ages 5 to 75 annd everyone walked away with a great time. Amenities are plentiful. Highly recommend!»
«The property is beautiful! It gives a true sense of being in the Caribbean. The grounds were full of beautiful well maintained trees and flowers. The restaurant is delicious! Get the full formed red snapper. The room was very spacious. Loved the fact there was a washer and dryer which allowed me to wash my clothes before i left. The property sits in the beach and is in walking distance from major beach entrance and restaurants.»
«The property is beautiful! It gives a true sense of being in the Caribbean. The grounds were full of beautiful well maintained trees and flowers. The restaurant is delicious! Get the full formed red snapper. The room was very spacious. Loved the fact there was a washer and dryer which allowed me to wash my clothes before i left. The property sits in the beach and is in walking distance from major beach entrance and restaurants.»
«Our stay was SUPERB! The facility was ALWAYS immaculate, the room was spacious and well adorned. LOVED that it was eco-friendly and let’s not forget THE VIEW. It was hands down THE BEST view on the island which could be enjoyed from the room’s balcony or while lying in bed. The staff worked tirelessly to remove all seaweed from the sand each day so that guests could enjoy the beautiful turquoise waters of the tranquil beach . The outdoor restaurant was cozy and the meals were both delicious and ...
«Our stay was SUPERB! The facility was ALWAYS immaculate, the room was spacious and well adorned. LOVED that it was eco-friendly and let’s not forget THE VIEW. It was hands down THE BEST view on the island which could be enjoyed from the room’s balcony or while lying in bed. The staff worked tirelessly to remove all seaweed from the sand each day so that guests could enjoy the beautiful turquoise waters of the tranquil beach . The outdoor restaurant was cozy and the meals were both delicious and ...
«This property is a hidden gem with the best staff and amenities. This is our 4th time here and we will continue to come back again. The location is great and beach access is the best! Our favorite hotel in grace bay.»
«This property is a hidden gem with the best staff and amenities. This is our 4th time here and we will continue to come back again. The location is great and beach access is the best! Our favorite hotel in grace bay.»
«We had a wonderful time at Neptune Villas and were sad to leave! The property is as described and shown in the images. The private pool at the villas was amazing and the deck outside is where we spent most of our time just enjoying the view over Chalk Sound. Be aware there is not really any items in the kitchen as far as oil, ketchup, etc. There is salt and pepper and that is all. All the pots, pans, plates are there though. If you plan to cook, you will need to stock up at the local store - ...
«We had a wonderful time at Neptune Villas and were sad to leave! The property is as described and shown in the images. The private pool at the villas was amazing and the deck outside is where we spent most of our time just enjoying the view over Chalk Sound. Be aware there is not really any items in the kitchen as far as oil, ketchup, etc. There is salt and pepper and that is all. All the pots, pans, plates are there though. If you plan to cook, you will need to stock up at the local store - ...
«The room and also the hotel premises were super clean and pristine! I absolutely love, love that! We had breakfast at the Daily Market everyday, more than enough food and so good. Ate a few days for lunch and it was good. If you’re looking for a resort that provides superb customer service and attention to detail, this is it! There’s a short walk to the beach where you can get chairs and umbrellas for a small daily fee. Less crowded beach area and very calm and clear water. We can’t wait to ...
«The room and also the hotel premises were super clean and pristine! I absolutely love, love that! We had breakfast at the Daily Market everyday, more than enough food and so good. Ate a few days for lunch and it was good. If you’re looking for a resort that provides superb customer service and attention to detail, this is it! There’s a short walk to the beach where you can get chairs and umbrellas for a small daily fee. Less crowded beach area and very calm and clear water. We can’t wait to ...
Laveste pris per natt funnet de siste 24 timene, basert på et opphold på 1 natt for 2 voksne. Priser og tilgjengelighet kan endre seg. Ytterligere vilkår kan gjelde.
Laveste pris per natt funnet de siste 24 timene, basert på et opphold på 1 natt for 2 voksne. Priser og tilgjengelighet kan endre seg. Ytterligere vilkår kan gjelde.