Hoteller nær Palmeiras-stranden

"Most of the staff did not seem friendly/helpful at all which was strange as every other of the hotels i stayed in during my stay at Madeira that was the number one thing. The room (atleast where i was) gave a real 'The Shining' vibe. The bathroom was relatively modern but the rest of the room was too outdated. Not something i really care about but this poor carpet is praying daily to be changed.. Spa was great, small but did the job and looked good. Resturant on site which i did not use. Dont dream of checking in before 15.00 "

"The location was very good, especially for going on different excursions around Madeira. Breakfast was a highlight – nice selection and tasty options that we really enjoyed. Parking was a bit cramped, and the overall standard of the hotel felt somewhat outdated and in need of an upgrade. That said, the facilities and room still felt clean and fairly well maintained, which we appreciated. Unfortunately, our stay was affected by a water leakage in the room (from the bathtub-shower), which caused inconvenience. While the staff noted our complaint, we did not feel the situation was followed up in a satisfactory way, and the lack of compensation was disappointing. Overall, the hotel has potential due to its location and breakfast, but improvements in both service and facilities are needed."