Dear Madame, th elight bulb need a couple o minutes to become bright as they are low carb consuming, the hot water was plenty 3000 liters on the top roof, just needed to wait as well a couple minutes if it was not there in a second. Wifi you where not charged for, since it is not included it is only a little extra. 5 eu two days. We are a traditional roman hotel 50 years experience, we are sorry you did not enjoy the flair.

Dear Sir. We are sorry your one night stay was on Saturday night of Carnival. Maybe if you would have phoned us at reception we could have asked for guests to be more respectful for silence. It would have been a pleasure to help you, it would have surely been better just by dialling 9 on the room phone. All our staff speaks good english. It was a pity you did not even bother saying anything during departure, where your wife thanked us for the nice stay. The hotel rules have a function in order to make sure the place stays nice and clean. Our rooms do not have a eating facility inside so we please ask our guests not to eat in the rooms for sanitary reasons.We have a our dining room for eating if requested. Healthy and Responsible drinking is encouraged instead. We have a sign saying not to eat ice cream or pizza inside the lobby or rooms in order to preserve our furniture from being stained and for guest to be able to enjoy a nice and clean atmosphere. We have a sign encouraging to leave your bags and trolleys in luggage area and not in any corner of the sitting area. This prevents from loud (luggage moving) noises and disorder spread in our relaxing area. We also invite our guest to not leave their belonging unattended during breakfast time in dining room while moving around to get their food and drinks, kindly suggesting to leave purses and bags in the room during this time. I hope you can understand our point of view and our disposability in order to let our guests have a great time when in Rome.

thank you