River Park at Cooleemee Falls

We had a great vacation. Everyone was nice, kind and helpful.

Unfortunately, our experience at Ocean’s 27 Hotel in Virginia Beach fell well below reasonable expectations for cleanliness, maintenance, comfort, and transparency regarding additional charges. Because of the conditions we encountered, I am requesting that Expedia review our stay and provide a refund. There was a leak on the third floor outside the balcony area. Inside our room, we observed what appeared to be mildew on the ceiling and in the bathroom. The room had a strong foul odor, the sheets had visible stains, and the refrigerator did not work. These issues made it very difficult for our family to feel comfortable with the accommodations. I was also disappointed by an unexpected pet charge. I paid for the reservation through Expedia and was not made aware beforehand that I would be required to pay an additional $60 pet fee at the property. With the additional charges, I paid approximately $68 more at the front desk upon arrival. Had this been clearly disclosed before booking, I could have factored it into my decision. These were not minor inconveniences. Guests should expect clean bedding, a sanitary room, working amenities, and clear disclosure of required fees. I am asking Expedia to review this reservation and issue an appropriate refund. I can provide photographs or other documentation of the conditions if needed.