Porto Santa Teresa

Helt greit hotell, ser det er under utvikling på nytt

This hotel is priced and marketed as a five-star property, but it doesn’t deliver. You pay extra for most things you’d expect to be included: the sun loungers down by the beach cost €100 a day, and only a few are free. Coffee in the room costs extra, and you’re given just one towel per day that you have to swap yourself using a towel-card system. All this hassle makes the place feel poorly organized. The beach is also a fair distance from the hotel, considerably further than the photos online suggest. The staff were not particularly helpful, and several of them didn’t understand us when we couldn’t speak Italian. At the restaurant there were plenty of staff on shift, but everyone stood around idle. No one came over to take our order until we practically had to walk up to them ourselves to ask if we could order food. Breakfast was mediocre. When we arrived, we accepted the offer to have our luggage brought up to the room, but after waiting a good while I had to go down and collect it myself. In short: a place that feels more luxurious in its marketing than in reality, where you pay extra for almost everything.

Staff was extremely friendly. Big kudos to the check-in process and information provided. The apartment was spacious and well equipped. Beds are very comfortable and AC in every room is appreciated. Unfortunately this hotel, in my opinion, is not close to be a 4 star hotel. This created expectations that were not fulfilled. The facilities looks a bit abandoned and old. The apartment was old, especially the toilet looks very dated. There are a lot of wasps around, so dinner outside is impossible. The fact that they place the recycling bins at the balcony makes the wasps problem even worst. I would suggest placing the recycling bins far from the apartments. The large pool you see on the pictures is closed, even mid summer. So don’t expect it to be open during anytime. The only open pool is quite small and crowded. The worst experience was the garbage team hitting our door very hard while we were sleeping to collect garbage. The kids were scared and I woke up in rush thinking there was a fire or something. Please don’t hit guests doors before 10:00 as we are on vacation and are allowed to sleep as much as we want. Off the gusts do not answer, come back later, don’t keep hitting harder and harder.