From the moment we entered the accommodation, there were three flies flying around the bed and dining table. It honestly felt as if the flies had been prepared to welcome us. I was shocked and frustrated. I considered making a complaint immediately, but I did not want to ruin the mood of my trip, so I decided to let it go. During our stay, however, we had to spray insect killer ourselves and deal with the flies personally.
On the second day, we placed the “Ready for a refresh” sign on the door before going out. When we returned, the room had been cleaned, but surprisingly, the toilet paper had not been replenished at all. We had to use our own tissues, so I contacted GuestReady through WhatsApp about the issue. Their response was simply that the cleaner could bring toilet paper the next day if we left the sign on the door again. It felt careless and unhelpful.
The next day, after 4 PM, we discovered that the cleaner had neither cleaned the room nor brought toilet paper. When I raised the issue again, I was told that the cleaner would only enter if the sign had not been placed on the door at all. This made no sense, because the previous cleaner had entered and cleaned the room after seeing the exact same “Ready for a refresh” sign. Their explanations were inconsistent and unreasonable.
To make matters worse, the Wi-Fi stopped working completely, so I had to use my personal mobile data to send messages and to make plans for the following day. When I complained, I was told that someone would come to inspect the Wi-Fi in the building and that I would be updated as soon as it was fixed. However, more than a full day passed without any update, and the Wi-Fi remained unusable. When I followed up again, I was given the dismissive response that the Wi-Fi was naturally unstable because many people were sharing it.
At that point, it was clear that there was no real intention to solve the problem, and that my complaints were seen as an inconvenience. I ended up using my own mobile data until checkout.
Overall, this was a very disappointing stay with one of the worst customer service experiences I have had. The accommodation itself had problems, but the unprofessional and careless way those problems were handled was even worse.