Casa Feliz is a beautiful house with 4 bedrooms and 4 bathrooms, kitchen, hall, terrace, swimming pool, parking, tennis court, and golf course very close.
- On the ground floor are the kitchen, lounge with large sofa and TV, the first bedroom with queen bed and its bathroom.
- On the upper floor, we have a room with two queen beds and a private bathroom, the second bedroom with a king-size bed and individual bed with a private bathroom, the terrace that communicates with the last large room with a king-size bed and a single bed, huge bathroom.
- We offer our customers sheets, towels, beach towels, a hairdryer, and an iron for accommodation.
- Included in the price, guests have a water supply (because it is not drinkable) at home, cleaning and change of bath towels every 3 days, and weekly change of sheets and beach towels.
INCLUDED:
- Bath towels (1 small, 1 big per guest) changed after 3 nights
- Beach towel (1 per guest) changed after 6 nights
NOT INCLUDED:
-Disposable items such as toilet paper, trash bags etc (these items will be replaced during the daily cleaning but, in case you need more, you will need to get them from one of the nearby stores).
- Basic kitchen ingredients (oil, salt, pepper, ice).
-Charcoal for the grill.
Guests have access to the entire villa, to the parking area, and to the shared swimming pool, obviously respecting the condominium rules.
The Villa is located in a gated community complex because the neighborhood is highly appreciated.
Please be a good neighbor. Stay quiet in the common area and at night time.
LAUNDRY SERVICE:
We offer our guests an included laundry service for every stay lasting longer than 2 nights.
Our guests will have one included service for every 4 nights of stay (4 nights: 1 service. 6 nights: 2 services and so on).
To use the service you will need to ask it via Whats App (to Valentina) before 11am.
The service takes up to 24 hours to be completed (it could be more if it’s a big quantity). For this reason, we will include in the welcome message the instructions and the last day available to organize it.
Additional laundry services are available at a cost of 20 USD
We offer every 3 days cleaning of the entire house, including the common areas. (EXCEPT SUNDAY)
We offer our kind guests personalized customer service from the moment of booking to the moment of checkout.
One of our collaborators, Valentina, will be available VIA Wapp to help you with any assumptions regarding your holiday in our house.
Valentina will be able to help you in case you want to book tours, visits to the numerous parks and cenotes in the area, and in general in everything you may need to get to know the Riviera Maya.
We provide additional services such as:
- PRIVATE TRANSFER 2 WAYS AIRPORT HOUSE
- PRIVATE CHEF SERVICE
- MASSAGE SERVICE
- AGENCY TOURS
- CAR/VAN RENTAL
- YACHT RENTAL
Valentina, our collaborator, will be happy to help you with everything you need about your vacation in the Riviera Maya. Our guests will have dedicated customer service from when they book until check-out.
For the first access to Playacar you must show your Vrbo reservation, access code and an ID at the entrance.
The next day you can pick up access bracelets (Valentina will contact the guest in time to request them, at least 48 hours before) at the administration office. If arrival is at a time when the office is closed, you can still enter with your reservation and ID until the next morning it opens.
15 minutes before check in, the guest will receive the location from Google Maps, the address and lockbox code to take out the key, on WhatsApp, and the written address on Vrbo.
In case of problems finding the house, our customer service will be available to guide the guest and, in case of problems with the lock, our manager will be there to help them.
Office schedule is Mon/Fri 9am/5pm and Saturday 9am/12pm.
1. Rules of the Condominium: - It is forbidden to have parties with loud music after 10 p.m. - The consumption of drugs is prohibited, inside or outside the property and in the surrounding neighborhood - In case of being fined for noise or any other inappropriate behavior, these penalties will be charged to the guest. - It is forbidden to smoke inside the house. 2. Recommendations: -When you leave the property, you must close all doors and windows (We are not responsible for theft or loss) - Each room has a key chain; the loss of any of them has a value of 25 USD, which will be extracted from your security deposit. THE BATH TOWELS WILL BE CHANGED EVERY 3 NIGHTS, AND THE BEACH TOWELS EVERY 7 NIGHTS. TOWELS ARE NOT CARPETS. IN CASE OF FINDING TOWELS ON THE FLOOR OR USED AS CARPET, THESE WILL NOT BE CHANGED BEFORE THE INDICATED TERM, AND THE CUSTOMER WILL HAVE TO PAY 300 PESOS EACH (15 USD). This is BECAUSE THE TOWELS WITH DIRT STAINS CAN NOT BE WASHED, AND YOU WILL HAVE TO PURCHASE NEW TOWELS INSTEAD OF USING THEM AS A CARPET. - Please do not drink the tap water; you will find in the property several gallons of water with a capacity of 20 liters, to refill it. - You can use the tap water safe for cooking, bathing, etc. - When you enter through the Condominium Playacar Phase 1, the security personnel may ask you for some id, which must be returned to you when you leave the condominium. - In case the security personnel of Playacar asks you where you are going, you have to give the name of the villa, as well as the address
