4/10 – Dårlig
Verifisert reisende
Reiste med familie
29. juli 2024
Likte ikke: Renhold og romkomfort
Sewage bursted out smell under us.
Lovely staff in reception, unfortunately for us we had ur pipes bursted under us with shit and piss (sewage), when we tried to tell the staff about the issue they said they would send maintance guy down to us.
He arrived, and said he couldnt fix it untill tomorrow, which is understandable as it was a decent job and it was late. He said he would be back 9-10 oclock the next day to fix it.
Next day came and we did not see him all day, i then went up again to the reception and said he made an agreement to come back the next day which he didnt. He then told me he would send another message to their maintance to remind him. Which he then didnt show all day either, untill late at the night which he waved and said hey ill come back soon. Which he never did once again.
So unfortunately for us we do not recommend this place, the help you get when something happens is horrible and they only made false promises to fix it with a guy who never comes no matter how many time you requests him. We had to sit in our place and smell at shit and pee all week during our vacation which bursted out of the pipes right under us and up on our deck from all the time.
A lot of fake promises and no action on the problem at all. Ruined a lot of our vacation for this year, which is incredible bitter and sad.
Never got any suggestion from the reception to make it up somehow either with money back or another Bungalow Superior.
Very disappointed, expected better treatment with such a huge problem.
Verifisert reisende
Bodde her 6 netter i juli 2024