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Anmeldelser av Donnington Valley Hotel and Spa

4 out of 5
Donnington Valley Hotel and Spa
Old Oxford Road, Donnington, Newbury, England

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 227 av totalt 489 anmeldelser." "
Rangering på 8 − Bra. 162 av totalt 489 anmeldelser." "
Rangering på 6 − Grei. 67 av totalt 489 anmeldelser." "
Rangering på 4 − Dårlig. 19 av totalt 489 anmeldelser." "
Rangering på 2 − Forferdelig. 14 av totalt 489 anmeldelser." "

8,8/10

Renhold

8,4/10

Personale og service

8,6/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Kjell Johansson og Fetsund

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Rolig og landlig
Alt var ordentlig, hyggelig betjening. Beliggenhet litt utenfor alfarsveg, men Donnington "landsbyen" med et par greie vertshus godt innenfor en spassertur. Newbury, koslig småby ca 40 minutters gangtid unna.

6/10 – Grei

Sue

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is in a good position, easy access to major roads, yet set in lovely countryside. Rooms were spacious and clean, comfortable beds. However, the cost of our room did not match quality of service provided and our stay was mared by patronising, brusque and dismissive communication by some members of the team.
Bodde her 1 natt i april 2024
Svar fra DVH Guest Services den 23. apr. 2024
Dear Sue Thank you for your feedback. We are so glad that you enjoyed your room and everything that Donnington Valley have to offer. We appreciate this feedback in order to maintain our expected standard of service. Kind Regards

8/10 – Bra

John

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
EXCELLENT BAR AND SERVICE WAS GOOD. bREAKFAST VERY NICE
Bodde her 2 netter i mars 2024
Svar fra DVH Guest Services den 22. apr. 2024
Dear JohnThank you so much for your feedback we hope to look forward to welcoming you back againKind Regards

10/10 – Utmerket

Gillian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We were made to feel extremely welcome.
Bodde her 3 netter i februar 2024

6/10 – Grei

Barbara

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Terrible food
Room and staff were good but the restaurant has changed the menu to what looks like a pub menu. What they have, isn't cooked particularly well either. Scampi on the first night was overcooked and rock hard on the coating. Second night, the sausages were swimming in a disgusting concentrated sauce that was supposed to be onion gravy. Far too much of it. There was also a group of about 10 men on a table that were so loud, no one else in the restaurant could hold a conversation. Staff only asked them to be quiet, when people complained. Not the sort of dining experience I would expect from a supposedly 4 star hotel. The breakfast was also poor. Very tired looking selection with poor choices. Het with the times and cook to order and get rid of the chaffing dishes!! Glad I hadn't brought any business associates here to eat on my recommendation, I would have been embarrassed!!!
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Keith

Bodde her 1 natt i januar 2024
Svar fra DVH Guest Services den 22. apr. 2024
Thank you so much for taking the time to mark 5 out of 5We very much appreciate this feedback and hope we can welcome you back againKind Regards

10/10 – Utmerket

Sharon

Reiste med partner
Likte: Fasiliteter
A wonderful hotel with a superb spa and beauty salon . The bar and restaurant are are both very spacious and the food is good ! The breakfast is excellent !
Bodde her 1 natt i desember 2023

8/10 – Bra

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023

10/10 – Utmerket

Debbie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Rena

Reiste med en gruppe
Bodde her 1 natt i desember 2023

4/10 – Dårlig

Edward

Forretningsreisende
Likte: Renhold og fasiliteter
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Shower didn’t work in a room that was £191 a night including breakfast. Staff didn’t appear to care when it was reported. WiFi was non existent in the room, with staff reporting “that’s just the way it is”. The food was excellent though
Bodde her 1 natt i november 2023

10/10 – Utmerket

James

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Like the spa facilities
Bodde her 1 natt i november 2023

8/10 – Bra

Derek

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023

10/10 – Utmerket

Molly

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023

8/10 – Bra

Miguel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023

8/10 – Bra

John

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good modern hotel, clean and quiet, very good service and comfortable bedroom.
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

trevor

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Karen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023

6/10 – Grei

Thomas

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Buyer Beware
Really liked the place but it let itself down in the details. My daughter had milk split over her at breakfast by a staff member, waiter apologised and then disappeared. No one came to clear up the milk nor sort out my daughter's milk covered clothes. I went to explain at the front desk and asked for help as we were travelling for a few days "there's a DIY laundry in town...." Really! We had 5 treatments and they billed us for 10, luckily my son had smelt a rat and picked them up on it when we checked out, nearly £300 over charge removed... None of this leave a good taste which is a shame as the facilities are good, clean and the pool staff are very helpful. Would be nervous to go back as I just want to relax and trust the people who are looking after us.
Bodde her 2 netter i oktober 2023

8/10 – Bra

Nikky

Likte: Renhold, personale og service og romkomfort
Lovely stay.
My husband and I have just come back from a long weekend here. We used to visit every year before Covid so this was our first time back again. It didn’t disappoint. The staff are so friendly and helpful. We loved using the gym and spa facilities. The only reason I rated it 4* was that the hotel looked a little tired. Other than that we will be back. Thank you.
Bodde her 2 netter i oktober 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
A quiet and pleasant stay
Check-in was easy and polite, but we had to call down to ask for a second robe (only one in the room) and were told there weren't any more as they had two weddings in. The Executive Double room was very spacious with a pleasant view, but it was a little tired and could do with a refresh. Despite how busy the hotel was, our stay was quiet and pleasant.
Bodde her 1 natt i september 2023

6/10 – Grei

Samuel

Reiste med en gruppe
Bodde her 1 natt i september 2023

8/10 – Bra

Richard

Bodde her 2 netter i september 2023

6/10 – Grei

Peter

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Romkomfort
Great hotel although looking a bit tired now!
I have stayed at this hotel many times as it has an excellent Spa/Pool facility and is one of the best hotels in the area. But hotel is looking very tired now. Rooms seem dated and dark, mattresses was gone, and general cleanliness around the hotel could do with improvement. The changing rooms and showers in spa area could do with a good regular clean and scrub during the days. I felt that the £25 per hour late check out was a bit extortionate especially as other lesser hotels can give you and an hour or two complimentary subject to availability.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Carol

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful suite with everything you could have wished for! Helped to make our Ruby anniversary very special
Bodde her 1 natt i september 2023

10/10 – Utmerket

Debbie

Forretningsreisende
Likte: Fasiliteter
Excellent service. Comfortable rooms. Clean. Good attention to detail.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Janet

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Loved the pool and jacuzzi area. This was the main reason for staying. Also the area by the pol where you could buy food including breakfast. Coffee was delicious. Had a great room overlooking golf course
Bodde her 1 natt i august 2023

10/10 – Utmerket

Ben

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel Lovely time
Bodde her 1 natt i september 2023

8/10 – Bra

Devia

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Dust all over towel rails. Poor toilet flush system. Dirty remote control. Dead insects on the floor. Poor cleaniless in general. Rest of property such as bar area, breakfast and spa were clean. Agreed to do the eco room cleaning however did not get extra toiletries or towels and did not get the free bottle of wine at the end either. Poor service.
Bodde her 2 netter i august 2023

10/10 – Utmerket

Raymond

Bodde her 1 natt i september 2023

8/10 – Bra

Andrew

Bodde her 1 natt i august 2023

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Winny

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice little break
The room was spacious and comfortable with patio doors straight to gardens made it easier for our dog to go out. The facility in the hotel was excellent, foods in the restaurant was great except the breakfast, not so good..sorry 😞 Spa & steam room was good but soooo busy as open for public members too.
Bodde her 2 netter i juli 2023

10/10 – Utmerket

Christi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023

10/10 – Utmerket

Kim

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i juli 2023

6/10 – Grei

Stephen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel. Expensive drinks
This is a very nice hotel. The rooms are I do need to say, a little tired, and the drinks are an extortionate price. I attended a lovely wedding and the hotel staff were very attentice
Bodde her 1 natt i juni 2023

4/10 – Dårlig

Khalif

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Staff can be rude and very judgemental. Felt somewhat discriminated against because i am a young man of colour. Found my self offended way too many times. The actual hotel and Facilities were brilliant. Some of the staff can be very rude and intrusive. Amazing Spar and gym staff, also compliments to the Chef!
Bodde her 1 natt i juni 2023

10/10 – Utmerket

Mel

Bodde her 1 natt i juni 2023

10/10 – Utmerket

struan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fabulous place, and a fun walk to the castle through the forest.
Bodde her 1 natt i mai 2023

10/10 – Utmerket

Candice

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
An enjoyable weekend celebrating our anniversary. Staff were very accommodating.
Bodde her 1 natt i mai 2023

10/10 – Utmerket

Alan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We found our suite very comfortable, staff very helpful and a welcoming and pleasant ambience generally.
Bodde her 3 netter i april 2023

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2023

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2023

10/10 – Utmerket

Mark

Bodde her 2 netter i april 2023

10/10 – Utmerket

Aaron

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2023

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely setting, went for a fab wedding in Post Barn nearby - but it was the staff that made the difference - they honestly couldn't have been any more helpful, even offering to lay on a big golf buggy to get us to the wedding venue on an unexpectedly cold evening - which kicked the night off in hilarious fashion.
Bodde her 1 natt i april 2023

10/10 – Utmerket

Kevin

Bodde her 2 netter i mars 2023

10/10 – Utmerket

Philippa

Bodde her 1 natt i mars 2023

10/10 – Utmerket

Bhupinder

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Awesome hotel and spa
Great hotel and awesome staff. Free upgrade and early check in when another hotel I booked nearby was awful. Spa was super and made it a great weekend!
Bodde her 1 natt i mars 2023