Kjøpesenter Forum Madeira

Service in the reception leaves a lot to be desired. When greeting the receptionist upon arrival, we were basically met with a cold shoulder. No "welcome to the Pestana" or anything like that, just a blank stare. Checkin was fairly smooth apart from that. Again, at the end of the stay, they gave us the bill and that was it. No "did you have a nice stay?" or "have a safe journey, hope to see you again" - just pay and farewell. The "happy hour" bar was a similar experience, the senior staff was almost hostile, the junior much more accomodating and friendly. The staff in the restaurant on the other hand, were exceptionally friendly and hardworking. Same goes for the doormen and the cleaning staff - always greeting you with a friendly smile.

Vi var der i to uker i januar 2017. Hotellet og hotellets beliggenhet passet oss godt. Det var fint å gå turer og bussforbindelsen inn til Funchal sentrum fungerte veldig bra. Hotellets betjening var hyggelige og hjelpsomme. Mat og drikke hadde god standard og servitørene var vennlige og dyktige. Kveldsunderholdningen var bedre enn på de fleste hoteller.