Japanese Cultural Center of Hawai'i

The hotel is suitable for a couple of overnight stay, but not for the longer vacation. During my almost three week stay I had to complain about the cleaning service four times. They did a half-ass job with the service. When I checked in, the bathroom was awful. The mirror had smudges and the shower wall was filthy. I complained, and they redid the room. I don't know if its the American products, lack of training or what it is, but the bathroom was always smudged. The hotel took all my complaints about the service seriously, they always fixed the problems; cleaning, lack of towels. But they never went the extra mile. The lanai was swiped once, when I complained. The floors were never properly cleaned, nor the sink or shelfs. If I had missed a drop myself, I would find it after service. So their cleaning service is horrible. The gym is super small, with no treadmill, so you have to run in the concrete jungle that is Waikiki. The pool is also super small, and I never used it. The hotel suffers from being poorly maintained. Laundry machines out of service, ice machine out service for days. Leakage from the ceiling in the lobby, the luggage room has no functioning air condition. I was offered a complementary pool pass on my last day, so I could use the shower before leaving in the evening. No working vent, also filthy and could use a proper scrub. The only thing good about the hotel is the staff at the reception. They are super friendly and helpful.