Luksushoteller i Hell's Kitchen

"Gammelt og slitt"

"I experienced several unpleasant issues during my stay. The most upsetting occurred when I tried to access the rooftop at 8:58 PM, two minutes before the posted closing time of 9:00 PM, to take a few photos of the city lights. A service staff member immediately shouted: "IT IS CLOSED! GET OUT!" When I politely asked to take a couple of pictures, he repeated the same aggressive words and approached me in a threatening manner. I felt frightened and reported the incident to reception. The receptionist said the rooftop was managed by a third party. As the same staff member entered the lobby, I pointed him out. The receptionist called Guest Service Manager Mr. E.J., who first listened to the staff member, then asked why I was on the rooftop after closing. I explained I was there before 9:00 PM, as stated in the hotel’s own info. He dismissed my explanation and blamed me, saying I had "plenty of time during the day" to take pictures. I found his lack of empathy and professionalism shocking. Other issues included: Shower head detached from the wall (I have pictures) Elevator delays – several 20+ min waits as elevators passed my floor full Smell of smoke in the room upon each entry On a positive note, front desk staff were kind and the simple breakfast was good. However, Mr. J.'s behavior greatly undermined the overall experience. I expected more from a hotel of this standard and hope this feedback helps avoid similar incidents for future guests."