Hoteller med parkering i Hell's Kitchen

"Gammelt og slitt"

"I experienced several unpleasant issues during my stay. The most upsetting occurred when I tried to access the rooftop at 8:58 PM, two minutes before the posted closing time of 9:00 PM, to take a few photos of the city lights. A service staff member immediately shouted: "IT IS CLOSED! GET OUT!" When I politely asked to take a couple of pictures, he repeated the same aggressive words and approached me in a threatening manner. I felt frightened and reported the incident to reception. The receptionist said the rooftop was managed by a third party. As the same staff member entered the lobby, I pointed him out. The receptionist called Guest Service Manager Mr. E.J., who first listened to the staff member, then asked why I was on the rooftop after closing. I explained I was there before 9:00 PM, as stated in the hotel’s own info. He dismissed my explanation and blamed me, saying I had "plenty of time during the day" to take pictures. I found his lack of empathy and professionalism shocking. Other issues included: Shower head detached from the wall (I have pictures) Elevator delays – several 20+ min waits as elevators passed my floor full Smell of smoke in the room upon each entry On a positive note, front desk staff were kind and the simple breakfast was good. However, Mr. J.'s behavior greatly undermined the overall experience. I expected more from a hotel of this standard and hope this feedback helps avoid similar incidents for future guests."

"Valgt ut fra lokasjon, ikke langt fra Penn station. Helt greit. Men håpløst med to heiser til 30 etasjer - mye venting."