Grand Casino Lucerne

When we arrived it was more than 23 degrees hot in the room, and I was happy to see that there was vetilation system in the room. Unfortunately I could only get a small fan out of the system, and there was no one present at the reception/bar so I had no other option but to lie down in bed and try to sleep. No sleep that night and after complaining to the staff, there was not any help to get. Nor did they offer any compensation or cancellation of the prepaid next night. Next day it was more than 24 degrees hot in the room and I had to find another hotel to get some sleep. After explaining the situation to the staff a couple of days later, they said that this was to be expected from a ventilation system and still found it reasonable that I had to pay double. Stay away from this Hotel!

It is a perfect location, close to the central Station and the buss terminal. All the tourist area was around us and people very helpful to inform us. One blond tall lady that worked at the evening at the checking counter the 11th. Of june, was not very polite... We just asked if we could have the Ice Cream we were promessed at the check-ing in the afternoon and she was not very happy that we asked for it. We only offer when it is hot outside and now is not so hot. But if you were promessed then I have to give it to you! THIS WAS NOT NECESSARY! IT WAS JUST AN ICE CREAM. The rest of the employees were very helpful and polite.

Sentralt og nær alt. Fine store rom uten støy