Kjæledyrvennlige hoteller i Fulham

"Came back for the second time as we were quite pleased with our first stay earlier this year. The hotel looks renovated and new, great price and a very good english breakfast. Sadly encountered some distressing issues with the original room a few days into our stay and the room we got changed to after. We still rate it high because of the treatment we got after checkout by the Guest Relations Manager Mr. Dulal. He responded very quick to our concern and experience with our second stay at Ibis. He had already arranged an inspection with the housekeeping team the following morning after we had reported the encounter to the receptionist and even if they didn't find anything in the search, they also arranged a third-party specialist company to conduct an independent inspection of the room the same day. He updated us through the process, reassured us and took our concerns very serious. We got the report back and there were no founds and Mr. Dulal also gave us some refund for our stay as a gesture, which we truly appreciate! We truly appreciate Mr. Dulal and he makes us want to come back because we felt seen and valued by him. Truly grateful with Mr. Dulal! He showed us great empathy, validated our feelings, real transparancy and true care for our concerns and feelings. He truly deserves a raise, because he has great values that reflects when in contact with guests. "