2/10 – Forferdelig
Justin
26. feb. 2026
Likte ikke: Renhold og fasiliteter
First, the noise. A train passes directly behind the building and it is extremely loud, yet this is not clearly disclosed when booking. If you’re a light sleeper, you will not sleep.
Second, the building is not set up like a proper hotel. For a 30+ floor West Tower, there are only two elevators. We regularly waited 10+ minutes just to go up or down, with multiple guests visibly frustrated. The lobby escalators also barely worked, making it very inconvenient with luggage and bags
Service was a major issue. They market themselves as a hotel, but there is no automatic housekeeping, no room service, and very limited staff support. We requested housekeeping and fresh towels through their help number and were met with snarky responses and no action. After waiting hours for basic towels, we were told to come downstairs to get them ourselves and that sheet changes would cost $150 USD, contradicting what front desk staff told us
After raising concerns and being out for the day, we returned to find our bathroom door locked, which felt extremely unprofessional and invasive. At checkout, no one knew about the situation
Basic amenities were also missing: no safe, no full-length mirror, and no balcony furniture. Parking is $40+ per night despite cheaper options meters away. Our key cards were also deactivated a full day before checkout
Great location near the Riverwalk, but the noise, lack of service, and overall experience do not justify the price. This feels more like an apartment
Justin
Bodde her 8 netter i februar 2026