Hoteller nær Empire City Casino

«We got there ant 2 ann and was forced to wait while they did a night audit. That in itself I understand but after we waited 15 minutes we were given a key that didn’t work. When they finally got an override key they realized someone was in the room. We were told we were getting an upgrade from 2 queens to a suite but it only had 1 bed. After everything we didn’t get into the room until 3 am. I told the manager and she was not helpful just offered me points. I don’t want points as I will never ...

«Second visit was better then the first one.»

«Room was cold. No parking lot for vehicle. Only off-street parking was available »

«We thought we rented the entire property, but was half of it. expect a lot of stairs. No bath tubs but two showers. some door knobs and locks need maintenance, but overall nice clean rooms.»

«The house was very clean and the areas was quiet too. We had a nice spot to park the car. The staff was calling and checking on me if I didn’t have any issues with the check in. They were available all the time. The only thing we will need next time if possible is the washer and dryer and extra towels because we were 5 and only got 3 towels. But overall we enjoyed the stays.»

«Property was not the one shown in the advertising picture. Poor communication with owner. Dirty place with dirty beds, noisy neighbors couldn’t sleep. It was a horrible experience »

«Property bedding was dirty, carpet dirty, sofas were dirty. Not was listed in the pictures. Asked me for $900 deposit through Zelle. No respond. Expedia needs to investigate this company for false advertising. »

«We never got to stay because THERE WAS ANOTHER FAMILY THERE. THAT WOMEN SAID SHE WAS RENTING THE HOUSE FOR ANOTHER MONTH. »

«Very inaccurate listing upon arriving host called me stating I could not stay at property due to issues on their end instead of offering a refund I was sent to a different property that was a 1 bedroom with 1 bed that was clearly not cleaned instead of the 3 bedroom 5 bed luxury house I initially booked I explained this would not work for me and my 4 other guests and got told there was no other choice and hung up on, me and my guests had no option beside to go back home very bad experience DO ...

«WiFi seemingly only available if becoming honors member. Large room »

«i have been to the Royal many times, the breakfast is always good and the staff attentive»

«Breakfast,parking,staff and room was great and I will stay again, soom»

«Breakfast needs work and front desk staff need more training on customer service and making customers feel welcomed »

«If I could give it a zero I would!! Sleeping with roaches in your room is absolutely disgusting and unhealthy. I got up in the middle of the night to pee and saw a roaches in my belongings. I managed to kill one of them and have pictures. This was at 1:30am and I was leaving at 8am the same day.»