Castel Fiorentino

The property is very unique and the staff helpful. However, no one asked us to register, people were very relaxed about paperwork and didn't seem aware of our stay as we hqd to confirm it many yltimes. Staff helped ua load our vehicles and took our keys but nevwe asked to settle the bill. About an hoir later while we were well on our way, they called to ask us to pay. We gqve them our visa number and info but the demanded a cheque, money transfer or cash. Terrible. My nephew who had hia wedding there ended up paying as they refused the crefit card. Not impressed!

The palazzo is a lovely old house in the center of town right off the main square. The secret sauce here is the large, beautiful garden in back and the extremely personalized service. The staff makes every effort to please and assist. The general approach is thoughtful and old school in a nice way. We had a large room facing the street that was comfortable with high ceilings and lots of space. Bernalda, at first, seems like a not particularly lovely little town but it does grow on you. The house is infused by the interests and personality of the owner Francis Ford Coppola -- probably the principal reason most people visit. Fortunately, the hotel mostly lives up to the expectations...