2/10 – Forferdelig
YOUSTINA
Reiste med familie
26. des. 2025
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Well the only positive is the sweets and coffee they have, otherwise all is terrible. Poor quality rooms, poor cleaning service...we found broken glass in the room when we arrived, limited foods options, and entertainment program and service are awful.
Workers there are looking for tips to work or help you, otherwise you get poor service. They only speak Spanish and help spanish speaking guests. Rooms are spacious if you get the LEVEL, which we did, but poor setting of things in the room and cheap made.
The beach is dirty and had things that looked like poop and when we checked, we found out they have sewerage shortage in Isla mujeres right across and dumping into the sea water. It was gross to swim there!
They have one big pool without a hot tub.
Food was bad and no variety.
Concierge didn't even acknowledge us till one day later and was off 2 days of our 6 days stay.
Better to spend a few more dollars and go to a different resort!
They're short staffed and have limited restaurants' space for how busy they get.
The wate park is nice with tons of kids so I'd say for people who want a contained space to stay and kids to enjoy a water park all day but don't care about anything else , this is the place for them.
YOUSTINA
Bodde her 6 netter i desember 2025
