2/10 – Forferdelig
Alison
22. jan. 2026
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friday January 16, 2026
To : Expedia
Grand Oasis Hotel, Cancun Mexico
Subject: Request or Refund Due to Unacceptable Room Conditions, Safety Hazards and Additional Costs
Dear Customer Relations Team
I am writing to formally complain about my recent stay at the Grand Oasis Hotel, booked through Expedia, during which I rented two rooms for myself and 5 other family members. Two of which are four and five years old
Unfortunately, the accommodations were not up to acceptable standards and presented serious maintenance and safety concerns. Both rooms had significant issues, including the drawers that did not open properly, with only 3 small drawers total, leaving virtually no space to store clothing for a group of this size. Additionally, the toilet in one of the rooms ran constantly throughout the stay.
More concerning was a mirror that had been taped to the wall rather than properly secured. This posed a clear safety hazard and could have easily fallen and injured one of the children in our party
Most concerning overall was the excessive noise that continued until the middle of the night. Two members of my party are four and five years old and the level of noise made it extremely difficult for them to sleep. The environment was not appropriate or acceptable for a family stay
I raised these concerns with the hotel staff during my stay and requested to be moved to more suitable rooms, but I was told that relocation was not possible
In addition to these issues, the fo
Alison
Bodde her 7 netter i desember 2025
