Hoteller i Caistor St. Edmund

«The staff were all great, very helpful and polite. The room was large and clean but a bit soul less. The bathroom was very large with lovely shower but again bare. Nothing to make you feel special two tiny bottles for the shower and one bar of soap but no soap dish! Nothing at all to make it feel homely! The worse bit was the bed it definitely needed a new mattress as we both kept rolling into the middle, ver disturbed night!! »

«We enjoyed our return visit, thank you!»

«Beautiful all round. Lovely breakfast»

«Was pleasantly surprised by the family room! Very spacious, welcoming and clean. We stayed for dinner the night before and the food was amazing. Customer service was great too!»

«Friendly comfortable decent value nothing seemed to be any trouble Very nice»

«Poor communication and no transparency on what amenities are present in the room No actual physical reception Amenities in room in poor condition Employee "receiving" clients was literally wearing shorts and flip-flops »

«Wonderful stay as always. Perfect hosts, great location and lovely accommodation. Will always stay here when we're in Norwich.»

«Nice staff and food »

«On the positive side, communication was excellent with quick replies via WhatsApp. The bed was very comfortable, the room (Parisian Garette) looked cosy, and the nearby café had friendly staff and nice cakes - pastries cold though. Unfortunately, there were many small issues that negatively affected the stay. The pizzeria, café, and spa are advertised as hotel facilities but are actually separate businesses, which feels misleading. The Wi-Fi was advertised as 25+ Mbps but only reached around ...

«We stayed in a family room. All was OK but the door lock prevented us exiting the room as we tried to check out! We had to exit by unbolting the double door.»

«Beautiful place to stay, very comfortable and inviting 😊😊 wish we could have stayed longer »

«top quality breakfast, good sized room, nice and quiet, friendly staff. »

«Such an amazing beautiful place staff are so friendly and welcoming breakfast was plentiful lots of choice and all fresh »

«Excellent find with a wonderful host. »

«Had previously read the reviews for the hotel and decided to give it a go. On arrival friendly welcoming. Got to room, smelt a bit of smoke. TV the size of a small PC monitor. Outside light on all night lighting up the room even with curtains closed. In the morning no heating until 0645. Tried to have a hot shower, no hot water despite running water for 5 minutes. »

«I am afraid the experience was like 30 years ago. The rooms are clean but very dated. New bathroom though. Biggest issue was heating. We arrived at 3pm to a cold room. They had to change the heating timer for the whole hotel to warm our room … or so we were told. Later at 8-9 in the evening when we returned to our room the heating was already off again and the shower was Luke warm. The following morning was fine though. »