Børsen Stuttgart

Veldig god service, mye for pengene

Our stay at MOXY Rust fell below expectations due to several issues we experienced. We chose the hotel after finding it under the "Breakfast Included" filter on Hotels.com, which influenced our booking decision. However, there was a discrepancy between the search results and the hotel listing: the hotel appeared as "Breakfast Included" in the search results, while the listing details showed that breakfast was only available for an additional charge. We contacted both the hotel and Hotels.com in writing, but received no response for three days. When we asked at reception the following morning, we were told that the "Breakfast Included" option did not apply to families with children. This condition was not stated before booking. There was also no hot water one night. We were moved to another room around midnight, but the same problem continued there. The issue was only resolved by the evening. We also noticed some housekeeping issues: the shower gel dispenser was empty, the drinking glasses were placed upside down directly on the bathroom counter without any protective layer, and the sink in the second room was slightly clogged. After our stay, we received a polite response to our feedback and the issues we experienced were acknowledged. However, the way these issues were handled did not change our overall impression of the stay.