Rom – superior, hageområde | Strykejern/-brett, wi-fi (inkludert) og sengetøy
Sjekk tilgjengelighet

Anmeldelser av Henrietta House, a member of Radisson Individuals

4 out of 5
Henrietta House, a member of Radisson Individuals
27-29 HENRIETTA STREET, Bath, England

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 3 av totalt 5 anmeldelser." "
Rangering på 8 − Bra. 0 av totalt 5 anmeldelser." "
Rangering på 6 − Grei. 0 av totalt 5 anmeldelser." "
Rangering på 4 − Dårlig. 1 av totalt 5 anmeldelser." "
Rangering på 2 − Forferdelig. 1 av totalt 5 anmeldelser." "

9,0/10

Renhold

6,0/10

Personale og service

7,0/10

Overnattingsstedets bygg og tilstand

6,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Stine Holth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte: Renhold og romkomfort
Likte ikke: Personale og service
Disappointing
Found the hotel very disappointing for the money we paid. Taps in the bathroom not fixed and span when you tried turning them on. Stains on the rug and bathroom towels with big holes in. On the plus side the breakfast was good.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Olivier

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Sammi

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The gentleman at reception was far from helpful, when checking in he pointed through the restaurant to tell us our room was through there. No offer to help with luggage or facilities. When asked if we could park in the onsite carpark we were just told there was no space and to go to podium (no instructions where it was or how to get there). The hotel and room itself was nice but the room was unbearably cold, myself and my husband both had to wear jumpers to bed. The duvet was so thin which did not help. The plug didn’t work in bathroom. At 1am all we could hear was people above us stomping around and going up and down stairs, so much so the chandelier in the room was swinging. We were unable to have the lie in we needed due to being freezing so we checked out earlier than wanted. When we checked out the same gentleman with no hospitality skills was on the reception desk of which the only thing he said was “nothing left to pay”. Didn’t ask how our stay was etc. All in all we were terribly underwhelmed with our ‘superior boutique room’ stay, it was completely below any expectations and would receive better customer service from staff at a travelodge.
Bodde her 1 natt i april 2024
Svar fra Reservations Team den 5. mai 2024
Dear Sammi,Thank you for your feedback!We will certainly look at your comments and pass them to the relevant teams for them to take action to prevent these matters arising in the future. We do hope that despite this we will see you back to the hotel again.Kind Regards,Reservations Team

10/10 – Utmerket

JEROME

Bodde her 1 natt i april 2024
Svar fra Reservations Team den 5. mai 2024
Dear Jerome,Thank you for your positive feedback!We are glad to see that you enjoyed your stay with us! We certainly look forward to welcoming you back again!!Kind Regards,Reservation Team