Villino Florio

Maybe off season in late October...? But a big disapprovement. Both mine and the hotel's phone numbers provided by Hotels.com were wrong so no communication and when i came late to the hotel because of lost luggage it was closed in the dark and the entrance so discrete in the dark that even the locals helping me had a hard time finding it. No way to get in then, no doorbell and no(working) telephone number. Got in because of other guests arriving.Then nobody inside either. Found another number lying at the desk and called. Then finally a guy arrived. Simple room with no internal bath - mine across the hall . The day after i was told to trust him that the lost luggage would be received in spite of him running TWO hotels at the same time and he or anyone else rarely to be seen during the day. I took no risk, waited nearby all day instead of enjoying the city and when the luggage arrived nobody at the hotel responded at the door - as i imagined! So i picked it up myself. Why Lonely Planet recommend this hotel i do not understand. Looked cool in he pictures (of course), in reality just very simple. Not expensive but the level of communication and lack of presence of the staff was very impractical. And It's almost hidden and hard to find, especially in in the dark. Guy working there was nice but not in control of things. Not recommended!

Vi hadde et fantastisk opphold her på vår rundtur i Italia. Et lite stykke fra flyplass + en togstreik, så ble litt styr med transport. Men her var hotellet ekstremt behjelpelige- de lot oss ta taxi til togstasjonen selv om det var streik for at vi skulle se om toget gikk. Når toget ikke gikk fikk vi tur tilbake til hotellet igjen gratis og deretter ordnet de en ny taxi til flyplassen for en god pris. Ellers var alle ansatte svært behjelpelige. De informerte oss om alt av fasiliteter. Restaurantene hadde nydelig mat- spesielt a la carte restaurantene. De hadde mye på all inclusive menyene i tillegg til et utvalg av premium retter og drikke som kostet ekstra. Vi er svært opptatt av god mat og drikke og spedde på litt ekstra- som vi ikke angrer i det hele tatt på. Vi fikk T-bone steak på Eldorado, hummer, østers og kongereker på Portofino og en ekstremt god sushi, pad thai og crispy duck på Chang Thai.