Vai palmelund

Loved the pool. The villa was really clean and bright. You do need to check into the actual hotel (which this is not, this is the villas), which is like 5-10 mins away by car, and I'll say this now that the hotel does have a restaurant. It was nice that when requested, they quickly delivered an iron and ironing board since it wasn't already inside our villa. The whole property was really clean and well maintained. The view from our villa was nice. The villa does have a steam shower which was nice. It had two bathrooms, one with the bedroom and one downstairs. It had its own dedicated parking spot for our rental car, dishware for cooking, a washer (no dryer), microwave, and a nice refrigerator/freezer. Couple of minor gripes and preferences were that the furniture was really basic and hard plastic so the seating was not comfortable. The wifi was pretty fast (broadband) but extremely high latency (ping) (700+ ms) for those who care about things like that. One of the gripes we had was that there is allegedly "room service" as they leave you food/drink/wine menus in your room and the phone has a room service button, yet if you want to order food, they will make it in their restaurant located at their hotel as previously mentioned and they do not deliver it... so it makes it pointless room service. Overall it was a nice villa, it was pretty quiet, and not too far away from old town Chania (10-15mins).

I got a great deal on this hotel and decided to book it. Upon arrival, I was welcomed with a cold towel and a drink, which was a nice touch. It took a little while before I was shown to my room, but I was pleasantly surprised to receive an upgrade—a beautiful room with a small pool on the balcony and a very comfortable bed. Unfortunately, things went a bit downhill from there. Service was okay, but communication in English was sometimes difficult. I had half board and expected drinks to be included with dinner, but all drinks had to be purchased—and they were very expensive. A small soda (250 ml) cost €4.50, and even water was the same price for 1 liter. Getting the bill right away with the drink, including a tip suggestion, felt a bit awkward. The food was average. Some dishes were tasty, but much of it was quite bland. It was served buffet-style. On day two, I injured my toe on a sharp edge in the floor that was hard to see. It left a small cut and torn skin, and I couldn’t walk properly for 2–3 days. I reported it, but received no follow-up or response to my complaint, which was disappointing. There was also a nightly tax I hadn’t expected to be so high—€15 per night. For a 5-star hotel, I felt it didn’t quite live up to expectations. Overall, it was a nice stay, but I left a bit disappointed. There was also a lot of pressure to give feedback and ratings, which felt a bit pushy. The hotel is located about 40–50 minutes drive outside Chania

Beautiful place with a lovely view , we had a room right at the top of the resort with a plunge pool and a view of spinalonga . All the staff were amazing , friendly and nothing was too much trouble - thank you for looking after us . Really enjoyed our stay . Loved the main salt water pool next to the restaurant.